Digital Business Analyst - Design

We’re looking for a Digital Business Analyst who loves solving real customer problems and thrives in fast-moving, design-led digital teams.

You’ll work closely with Product Owners, Designers, and Engineers to shape ideas, clarify problems, and turn customer insights into delivery-ready work.

This role suits a BA who is comfortable with ambiguity, enjoys visual collaboration, and is skilled at guiding teams from discovery to delivery.

What You Will Do:

• Facilitate discovery sessions to understand customer problems before jumping to solutions
• Work closely with Designers and Product Owners using artefacts like Figma prototypes, journey maps, and service blueprints
• Run story mapping workshops to define MVP scope and delivery sequencing
• Translate insights into clear user stories and acceptance criteria in Jira and Confluence
• Collaborate daily with engineers, designers, and testers to ensure requirements are clear and customer-focused
• Support Agile delivery including backlog refinement, sprint ceremonies, UAT, and releases

What You Will Bring:

• Experience as a Digital Business Analyst delivering customer-facing digital products
• Strong experience working in Agile environments
• Ability to turn design artefacts (Figma, journey maps, personas) into actionable requirements
• Strong facilitation and stakeholder alignment skills
• Experience using Jira and Confluence
• Ability to bring structure and clarity to evolving problems

Nice to Have

• Experience working on large-scale digital platforms
• Exposure to modern delivery toolchains (GitHub, Jira, Confluence, Figma)
• Understanding of front-end, back-end, and API impacts