Content Author & Operations Specialist (NA Digital)Hybrid

Title: Content Author & Operations Specialist (NA Digital) 

Location: Boston, MA

Duration: 6-month contract

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

ABOUT OUR TEAM

The NA Digital team drives the fast-paced direct-to-consumer business. We balance art and science to drive amazing consumer experiences that support both brand and commercial objectives.

WHO WE ARE LOOKING FOR

The Content Author & Operations Specialist will be responsible for updating and maintaining site content across Converse North America website. You will collaborate with various functions across the NA digital + global teams to ensure content appears accurately on site. You will also assist in setup and QA of site promotions. The ideal candidate understands CMS tools and has proven ability and eagerness to learn new tools and platforms. This person has strong attention to detail in the work they deliver daily and is comfortable working in an ambiguous, fast-paced environment.

WHO YOU WILL WORK WITH

You will report to the NA Digital Operations Manager. You will work closely with other site authors – as well as our site merchandising, planning, CRM, design and product teams.

WHAT YOU WILL WORK ON

• Publish timely and accurate site content updates through a CMS platform
• Partner with digital merchandising/seasonal planning teams to ensure content is accurately scheduled and linked correctly across site
• Conduct thorough QA of site content and links for upcoming site refreshes, product launches, A/B tests, site acquisition efforts, etc.
• Partner with digital designers on site asset requirements and collaborate on design feedback
• Partner with digital product teams to identify CMS tool development needs
• Troubleshoot website issues and platform/tool issues
• Execute and QA promotion setup
• Partner with other authors to maintain documentation and best practices for areas of ownership
• Support site enhancement projects / other special projects as needed

WHAT YOU BRING

• Bachelor's degree or equivalent combination of education and experience and training
• 1+ year experience in creating, maintaining, and publishing content from a CMS, and/or in an ecommerce operational function preferred
• Experience with customer-facing digital products preferred
• SFCC and First Spirit CMS experience preferred, and/or demonstration of learning and onboarding a new tool
• Knowledge of HTML and CSS a plus
• Strong communication skills, attention to detail and organization skills
• Proven ability to prioritize and manage multiple projects at once
• Self-starter with the ability to strive in a fast-paced environment