Customer Service 1Hybrid

Title: Customer Service 1

Location: Boston, MA

Duration: 9-month contract

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

WHAT YOU WILL DO

This role is not your typical customer-facing position. It’s closer to a data entry position that supports the customer service team. You will:

• Provide a premium customer service experience through professional, timely, and accurate communication.
• Take a proactive approach to supporting internal teams and resolving issues.
• Answer incoming emails and calls from the customer service team, account team members, and internal partners.
• Ensure orders are accurately received and maintained for delivery in line with customer expectations.
• Proactively address issues through problem-solving, collaboration, and escalation.

WHAT YOU WILL WORK ON

• Supporting the customer service team with order management and internal communication.
• Maintaining accurate order records and ensuring timely delivery.
• Collaborating with internal teams to resolve order or system-related issues.
• Using tools like SAP/CRP, Microsoft Outlook, Excel, and PowerPoint to manage and track tasks.

WHAT YOU WILL BRING

• 1+ years of experience with SAP/CRP systems.
• Proficiency in Microsoft Outlook and Excel (medium to high understanding); PowerPoint preferred.
• Experience with Business Intelligence (BI) systems is a plus.
• Familiarity with order book management and digital marketplaces is nice to have.
• Strong attention to detail, communication skills, and a proactive mindset.