Associate Services ContractorRemote

We are looking for an individual to join our Associate Serices team to support our internship program. The project is set to last through August, 2024.

Are we right for you? 

We set the bar higher by bringing our unique talent and points of view to the table every day, we value diversity in talent as well as in thought, it helps us achieve our goals. We are curious and comfortable with change and are willing to take risks to be the partner and employer of choice. Most importantly, with everything we do, we put our clients and workforce first. 

How You Will Impact Company Success 

• The Associate Services Intern will assist the Associate Services team as the primary point of contact for Associates that are placed as employees of record for nextSource clients.
• The Associate Services intern will work closely with internal nextSource teams, including Onboarding and HRIS/Compliance, to ensure that Associate experience is seamless, and assist with other teams and special projects. 

What Are Your Key Accountabilities / Tasks 

• Provide exceptional level of customer service to all Associates via phone and email.
•  Make welcome calls to Associates to introduce Onboarding team and processes, and after assignment has begun to check in with Associates.
• Ensure process is working for the individual, collaborating with them as necessary.
• Manage email communication and tickets in team Inbox/Freshdesk to ensure timely resolution of all Associate inquiries assigned.
• Enter requisition and other data into Vendor Management System (VMS), if necessary, working with Program Team to understand and deliver on client expectations
• Ensure time and expenses are submitted and approved on a timely basis; follow up with Associates and hiring managers as needed to resolve exceptions.
• Review and distribute reports including payroll, timesheets, expense reports.
• Handle offboarding of Associates at end of assignment, in compliance with nextSource checklist and client requirements.
• Perform other projects from time to time as assigned
• Strong working knowledge of MS Office applications, email and Internet applications
• Create reports from available tools and summarize data in Excel 

What You Will Bring Here 

• Solid problem-solving skills
• Critical thinking abilities
• Strong communication skills, both written and verbal
• Attention to Detail, highly accurate with strong follow up skill
• Time management and multi-tasking skill
• 1-3 years of experience in customer services in workforce management

Desired Technical Skills and Knowledge 

• Microsoft Suite
• Vendor Management Systems (VMS), experience preferred, ideally VYNDL

Desired Soft Skills

• Team Player
• Problem Solving and Analysis
• Excellent active listening skills

The salary at hire is expected to be between $20 and $21.60 per hour.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.