Program Specialist - EPIC SupportRemote

Position Summary

The Program Specialist will provide dedicated support to the EPIC department of a large integrated healthcare system within a managed service program (MSP) framework. This role will oversee the day-to-day contingent labor operations tied to EPIC-related roles, ensuring accurate requisition processing, compliance adherence, supplier coordination and performance tracking. The Program Specialist will serve as a central point of contact for Hiring Managers, suppliers and internal stakeholders throughout the engagement lifecycle.

Key Responsibilities

Requisition Support and Lifecycle Management

• Owns the full lifecycle of contingent worker requisitions related to EPIC system roles (e.g., Application Analysts, Trainers, Builders, Go-Live Support, PMs)
• Release requisitions via VMS (Fieldglass) following intake completion and ensure supplier distribution is appropriate for the requested role type and location

Supplier Engagement and EPIC Talent Sourcing

• Coordinate closely with suppliers in EPIC staffing to ensure qualified candidate submissions
• Conduct supplier weekly calls to clarify project details, timelines and role-specific nuances
• Escalate sourcing gaps or delays

Onboarding and Compliance Oversight

• Manage onboarding workflows for EPIC contractors including background checks, EPIC system access, VMS access
• Track completion of all onboarding tasks and partner with internal teams
• Monitor onboarding timelines to ensure readiness for key project milestones (e.g. EPIC go-lives)

Reporting and Data Management

• Maintain dashboards and trackers for requisition status, aging, onboarding progress and worker end dates
• Review and update weekly notes in Fieldglass to provide real-time status visibility
• Identify patterns in EPIC hiring activity and report on supplier performance, compliance gaps and cost impact

Hiring Manager and Stakeholder Support

• Serve as the primary point of contact for EPIC department Hiring Managers throughout the contingent hiring process
• Conduct training sessions and 1:1 walkthroughs with new or inactive EPIC Hiring Managers to ensure understanding of MSP processes, compliance steps and requisition workflows
• Monitor manager response times and follow-up on delayed interviews, onboarding approvals or timecard submissions

Process Optimization and Program Growth

• Participate in continuous improvement initiatives, including EPIC-specific onboarding improvements and workflow optimizations
• Partner with program leadership to implement solutions for sourcing challenges and budget tracking issues

Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.

PASSION

Generating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.

ENGAGEMENT

We embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.

ACCOUNTABILITY

Taking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.

EXTRAORDINARY TEAMWORK

Collaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.

INNOVATION

We strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.

INTEGRITY

Integrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.

What We Provide You: 

The salary at hire is expected to be between $61-66k per year. Performance-based variable compensation may be provided as part of the compensation package.

• Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)
• Health Savings Account (Optum)
• Company provided Basic Life and Accidental Death and Dismemberment Insurance (New York Life)
• Voluntary Short and Long Term Disability (New York LIfe)
• Whole Life / Accident Insurance / Critical Illness Insurance (UNUM)
• Company-provided Employee Assistance Program (EAP)
• Commuter Benefits
• 401K Plan; fully vested at third anniversary
• No maximum cap on PTO, take leave when needed.
• Paid Holidays, and Floating Holidays each year
• Paid Parental leave
• Discount program

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.