Are we right for you?
We set the bar higher by bringing our unique talent and points of view to the table every day, we value diversity in talent as well as in thought, it helps us achieve our goals. We are curious and comfortable with change and are willing to take risks to be the partner and employer of choice. Most importantly, with everything we do, we put our clients and workforce first.
How You Will Impact Company Success
The Associate Services Specialist works closely with internal nextSource teams, including Onboarding and HRIS/Compliance, to ensure that Associate experience is seamless.
What Are Your Key Accountabilities / Tasks
1. Customer Service
- Provide exceptional level customer service to all Associates via over the phone or through email
- Make welcome calls to Associates to introduce Onboarding team and processes, and after assignment has begun to check in with Associate
- Ensure process is working for the individual, collaborating with them as necessary
- Manage email communication and tickets in team Inbox/Freshdesk to ensure timely resolution of all Associate inquiries assigned.
2. Maintain VMS Records
- Enter requisition and other data into Vendor Management System (VMS), if necessary, working with Program Team to understand and deliver on client expectations
- Ensure time and expenses are submitted and approved on a timely basis; follow up with Associates and hiring managers as needed to resolve exceptions
- Review and distribute reports including payroll, timesheets, expense reports
3. Offboarding
- Handle offboarding of Associates at end of assignment, in compliance with nextSource checklist and client requirements
4. Other Projects
- Perform other projects as from time to time as assigned
What You Will Bring Here
- Bachelor’s degree in Business, HR or Psychology or equivalent related business experience
- Plus 3 to 5 years of experience in a high-volume workforce management (MSP) environment managing both onboarding and contingent labor requirements.
Desired Technical Skills and Knowledge
- Experience with MSP and/or VMS accounts
- Recruiting / pipeline management experience
- Knowledge of Human Resources policies, co-employment risk and worker classifications
- Strong working knowledge of MS Office applications, email and Internet applications
- Create reports from available tools and summarize data in Excel
Desired Soft Skills
- Team Player
- Solid problem-solving skills
- Critical thinking abilities
- Strong communication skills, both written and verbal
- Customer/Client Focus with excellent client facing skills and professional presence
- Attention to Detail, highly accurate with strong follow up skill
- Time management and multi-tasking skill
- Problem Solving and Analysis
- Excellent active listening skills
The salary at hire is expected to be between $37,000-$42,000 per year. Performance-based variable compensation may be provided as part of the compensation package.
- Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)
- Health Savings Account (Optum)
- Company provided Basic Life and Accidental Death and Dismemberment Insurance (CIGNA)
- Voluntary Short and Long Term Disability (CIGNA)
- Whole Life / Accident Insurance / Critical Illness Insurance (UNUM)
- Company-provided Employee Assistance Program (EAP)
- Commuter Benefits
- 401K Plan
- No maximum cap on PTO, take leave when needed.
- Paid Holidays, and Floating Holidays each year
- Paid Parental leave
nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.