Program Manager

What Are Your Key Accountabilities / Tasks 

1.   Deliver a great client workforce solutions program in compliance with its contract and SLAs and regularly communicate with client building and strengthening relationships.

Client Plan(s)

Strategize, develop, recommend, and implement Client Plan (s).

Deliver program excellence

• Deliver an operationally excellent program. Meet service expectations.
• Ensure contract and legal compliance. 
• Keep track of, triage and resolve customer complaints working with program and service delivery teams.
• Get high ratings for program delivery resulting in Client Advocates for nextSource.

Communicate regularly with Client 

• Communicate regularly with clients to ensure that all their needs are understood and addressed.
• Deliver accurate timely performance reporting to a Client.
• Foster Top to Top relationships with clients to solidify connections and ensure strong lines of communication and clarity of expectations and performance.
• Illustrate and incorporate an ongoing understanding of staffing, contingent workforce, and general human resources trends and any nextSource initiatives in this area. 
• Educate client and program teams on the dynamics of the local market, labor, and workforce management.
• Serve as a liaison between the client stakeholders, nextSource senior management team, payroll, billing, technology, human resources, and sales 

2.   Set, meet, and exceed revenue and profit targets for the business.

• Manage the P&L effectively. 
• Ensure achievement of the quarterly/ annual financial objectives related to revenue and income.
• Manage the revenue drivers of the business and ensure results achieved (e.g., Fill rates).
• Manage the cost side of the business (e.g. system costs, operating expenses).

3.   Strengthen and grow the business

• Build business with current clients by increasing fill rates.
• Expand –in conjunction with the client ---program scope. Meet annual revenue targets.
• Build relationships with key decision makers within nextSource and client enterprise.
• Identify new decision-makers/client contacts and enlist them as nextSource supporters.
• Present workforce solution recommendation incorporating nextSource best practices and leading industry trends to meet and exceed the client-specific objectives. 
• Work to ensure high adoption of programs and minimal change management issues.

4.   Maintain strong relationships with the Supplier and Contingent Worker Community 

Suppliers

• Work with supplier on effective sourcing solutions for clients.
• Promote a collaborative and favorable working relationship with the Supplier Community.
• Evaluate and optimize Suppliers for the account---partnering with the Director, Supplier Partnerships-- and make change recommendations.
• Serve as a liaison between the client stakeholders, nextSource senior management team, nextSource SPO to ensure appropriate adoption, results and quality are enforced. 

Contingent Workers

• Serve as first point of escalation to deal with serious Employee Relations matters involving the customer and /or Contingent Worker. Manage any problem escalation.

5.   Develop and analyze reports, track, and report on performance. Isolate and solve problems.

• Analyze financial and operational reports to Isolate issues & solve problems.
• Identify and request new reports to support the business
• Distribute appropriate reports to the Client

6.   Manage a high-performance team motivated and engaged to excel and deliver great results

• Select and develop high quality team members
• Communicate –regularly with team members – reviewing progress against goals, coaching and counselling them to top performance

7.   Manage an operationally efficient and effective workplace

• Focus on continuous improvement and opportunities to deliver more efficiently and effectively.
• Ensure SOPs are well documented.
• Represent needs of the Client to Program Team and to all service areas to improve/enhance performance.

8.   Keep abreast of workforce management solutions and human resources industries happenings. Be up to date on company policy and legal requirements related to our work

• Know your business and its requirements.
• Be able to speak authoritatively on the topics.
• Be in compliance with company policy and the law. 

9.   Perform other tasks / projects as from time to time assigned. 

What You Will Bring Here 

• Bachelor’s degree in Business, HR or Psychology or a related field or equivalent business experience 
• Plus 7-10 years of workforce management solutions experience (MSP, VMS, labor, staffing) of which a minimum of 3 years has been in a Program Specialist/ Manager or similar position. 

Desired Technical Skills and Knowledge 

• Expertise with VMS Technology 
• Expert working knowledge of MS Office applications (Word, PowerPoint, Excel), email and Internet applications 
• Up to date, expert knowledge of the industry, and its product and offerings

For employees based in Colorado, the salary at hire is expected to be between $90,000 - $100,000 per year. Performance-based variable compensation is based on the organization’s gross profit plus 2% and may be provided as part of the compensation package, in addition to the benefits listed above in this posting.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

 nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com or call (917)818-2347.