Associate Benefits AdministratorRemote

We are seeking professional and motivated individuals to work for our client supporting their customers during our Open Enrollment season. As an Associate Benefits Administrator- Contractor, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment.

What’s In It for You:

• Contract start date: September 2, 2025
• Contract End date: December 2025
• Remote – Work from Home
• 4 weeks of paid training
• $16.00/hour plus performance incentives
• You’ll gain experience in Salesforce, JIRA (issue management system), Microsoft Office Suite.

Requirements to be successful:

• Dedicated, private workspace free of distractions.
• High-Speed Internet – must be able to hardwire company supplied computer and cable to your home router (wireless or satellite connections are not allowed)
• Computer literacy – data entry, keyboard and laptop usage, Microsoft Office, internet

Responsibilities of the position:

• Serve as the first point of contact for customers over the phone.
• This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
• Accurately document each customer interaction in Salesforce
• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate
• Other duties as assigned

Experience and Skills required:

• A High School Diploma or GED required
• An excellent communicator (especially over the phone!) who can work well with others to resolve issues
• Able to quickly learn new technology (with training, of course)
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results as needed
• Motivated to grow your career at one of the most innovative, visionary software companies

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.