Order Management SpecialistOn-Site

Job Type: Contract-Temp

Duration: 12 months

Pay Rate: $28.00/hour

Location: Dallas, TX 75235

Summary

The Order Management Specialist is a critical member of the transactional operations and customer support team. This role is primarily responsible for interfacing with customers for all communication related to customer purchase orders. Responsibilities include order communication, order entry and processing, order tracking, shipping selection management, and open order reporting.

The Order Management Specialist works alongside the Sales Executive (Sales), Account Manager (Customer Service), and Operations Coordinator (Logistics) to ensure the customer receives a flawless purchase and fulfillment experience. This role works directly in the accounting (SAGE) and order management (Salesforce.com) systems for much of their workload. The Specialist must exhibit strong and organized communication skills, possess an intrinsic sense of urgency, work well independently, and maintain a high stress tolerance.

In this position, you will be the main contact for customers regarding their orders.

Key initiatives are:

• Customer Management
• Order Entry and Order Management
• Shipping and Logistics

Responsibilities include:

• Receiving and initiating order-related calls and email communication with customers.
• Entering sales and purchase orders into our accounting and order management systems (SAGE, Salesforce), verify data accuracy, manage order approvals, and submit orders to the appropriate Ops Teams (China, US, Mexico).
• Coordinating with our operations team on pricing, production scheduling, and shipping.
• Communicating shipping options and rates to customers.
• Proactively tracking shipping and updating customers on order status and changes.
• Updating shipping information in the system and working with the Logistics Team to ensure clearance documents are prepared and provided in a timely manner.
• Ensuring a flawless ordering and fulfillment experience.

What you'll bring:

• Bachelor’s degree in business, procurement, supply chain, or related fields from an accredited college or university.
• Experience in business-to-business customer account support and order management of consumer products is highly preferred.
• Strong communication and organizational skills.
• A passion for providing exceptional customer service.
• Experience in beauty, skincare, or cosmetic industries encouraged.

What We Offer

We provide competitive compensation and a great working environment. You'll collaborate with sales, account management, and operations staff in a fast-paced yet supportive headquarters office. This position is full-time onsite for training and may consider a hybrid arrangement afterwards.

If you want to leverage your skills to deliver world-class service, we welcome you to apply!

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences, or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com. 

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.