End User Support Specialist

This position is a 6-month temp/contract role, located in Colorado Springs, CO 80919.

The End User Support Specialist provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure productivity.

What you'll do:

• Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
• Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems
• Typically resolve issues referred by Helpdesk Support
• Follows standard procedures and guidelines

The ideal candidate:

• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, generally within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

What you'll bring:

• 2+ years of experience in desktop and remote support
• Advanced Office 365 support
• ServiceNow and/or other ticketing systems
• Networking fundamentals
• Advanced knowledge and support for Windows 10/11, network printers
• High school diploma
• Azure AD and advanced networking skills (nice to have)
• Certifications (nice to have)

Start Date: October 27, 2025 | Pay Rate: $31.00/hourly | Location Type: 100% onsite

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.