Administrative Support Specialist – Tool Support (Contract)Remote

Position: Administrative Support Specialist – Tool Support (Contract) 

Mode: Temporary through the end of the year - peak work scenario - assessing role/technical automation options 

Location: Remote

About the Role

We're seeking a temporary Administrative Support Specialist to manage tool support operations for our agent teams. This role is the operational backbone for agent tool access — ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball.

 Responsibilities of the role 

• Tool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one
• Basic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team
• Cross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved
• Deprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are met
• Tracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites
• Communication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolution

 Qualifications needed for the role 

• Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors
• Excellent written and verbal communication skills
• Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution
• Basic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshooting
• Ability to work efficiently and meet deadlines tied to class start/end dates
• Prior experience in administrative support, IT support, or operations coordination preferred
• Proficiency with ticketing systems, spreadsheets, or tracking tools a plus 

 Pay Rate Range: $25-$30 per hr (Depending on Experience)

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.