IT Support Administrator

IT Support Administrator I

Duration: 2 months (potential to extend or convert)

Pay Rate: $42.14/hourly

Location: Garden Grove, CA 92843

Job Summary

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

Job Responsibilities

• Checking/monitoring CPU and memory usage for all the VMs and host machines.
• Checking/monitoring the server's replication.
• Checking/monitoring the Central Log Alerts mailbox.
• Resetting and unlocking login account password for users.
• Fixing systems crashed, and application-related issues for users.
• Fixing connection, login, and slowness issues.
• Supporting IS Tech Support group for CPS server-related issues.
• Setting new Windows 11 for users.
• Working on high-priority projects.

Skills/Experience

Primary:

• On-prem Active Directory + Azure AD (hybrid)
• AD Group Policy, AD Replication, AD Site & Services, DNS.
• Microsoft 365 suite, MS Teams, SharePoint.
• Windows File Share.
• Windows Update Server (SUS)
• Windows 10/11/2019/2022 (install, troubleshoot, support, fix issues).
• Phone systems knowledge Zoom, Five9, MS Teams.
• Hardware troubleshooting/repair (PC, laptop, printers).
• Minimum 2 years of related experience; Windows Desktop Support desirable.
• High School Diploma required; AA degree preferred.

Soft Skills:

• Team player.
• Willing to work nights and weekends.
• Motivated to learn new technology, skills and contribute to project completion.
• Always share an open mind to listen and propose solutions to problems.
• Great customer service to ensure all user problems are resolved in a timely and satisfactory manner.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.