Director, Operations Instructional Design (Contract)

Role: Director, Instructional Design (Contract)

Mode: Long-Term Contract

Team: Operations

About the Team 

The Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support. The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.  

About the Opportunity 

The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Operations Instructional Design to create and update engaging digital learning programs, lessons, and modules that prepare our 300 internal Operations Divisional learners to deliver the organization suite of assessments end-to-end.  This role will collaborate across Operations, Program, and Subject Matter Experts (SMEs), to create best-in-class digital learning practices, templates for learning objectives, scripts, visual elements, and assessments are delivered through the enterprise Learning Management System (LearnUpon). An ideal candidate has experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements. This role requires a strong strategic translator who is capable of generating new content and repurposing existing content for use at scale for multiple learners.

In this role, you will 

Develop and Deliver Training, Templates, and Artifacts (50%)

• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
• Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
• Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal operations teammates who support the delivery of assessments.
• Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.

 Learning Strategy and Standards (30%)

• Provide recommendations on training strategy and design standards through research and identifying current industry best practices. 
• Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
• Ensure team’s strategy and artifacts are compatible with organization’s LMS and broader knowledge management infrastructure.

Continuous Improvement and Evolve Content (20%)

• Incorporate feedback from SMEs and other advisors to ensure accuracy and appropriateness of content.
• Maintain governance processes for content updates in collaboration with SMEs and overall KLOE team.

What you bring:

• Expertise in digital learning with 5+ years designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.
• Outstanding knowledge of emerging trends and best practice in digital learning
• Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.
• Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
• Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
• Adept problem-solving skills, including using data to inform decisions and actions   
• Excellent verbal and written communication skills
• Proven ability to build relationships and influence others to action
• A passion for supporting educational and career opportunities for millions of students   
• Excellent PowerPoint, Word, and Excel skills
• The ability to travel 4-6 times a year to company offices or on behalf of organizational business.

Pay Rate Range: $45-$55 per hr (Depending on Experience)

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.