Are you an analytical thinker who loves solving problems and helping people? We have an exciting opportunity for a detail-oriented Client Services Representative to join our team on a 6-month temp/contract from August 2025 to February 2026.
In this role, you'll be responsible for providing escrow services for residential HELOC transactions, facilitating real estate transactions by providing a high level of customer service and proactive communication to both internal and external customers throughout the closing process.
What you'll do:
- Handle internal and external inquiries related to moderately complex processes and transactions.
- Monitor messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex.
- Coordinate the preparation, review and collection of all required documentation and requested forms for recording of conveyance deeds.
- Coordinate the signing appointments, closing package preparation and final title packages for clients.
- Act as liaison between internal and external parties to ensure requests are effectively resolved.
- Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures.
- Work with internal and external parties to effectively resolve issues.
- Follow up on any delays in inquiry answers and updates the status in the systems.
- Maintain a high level of customer service through proactive communication with internal/external customers and business partners. Update management on trends, issues or problems that may impact the business or clients.
- Communicate any requirements to clients and exercises good judgment in the enforcement or exception of policies.
- Practice call ownership and accountability for incoming inquiries.
- Enhance the quality of customer service for the benefit of the company and the customer.
- Perform other duties as assigned by management.
- Must work central standard time hours.
Required Skills:
- 1 - 2 years of Title and Escrow Services and/or Mortgage Industry experience.
- Working knowledge and established skills to perform the day-to-day activities.
- Follows standard procedures and guidelines.
- Works under general supervision with limited ability to modify approach.
- Strong PC, typing, and communication skills.
- Outstanding customer service skills and understanding of customer satisfaction.
- High school diploma; college degree preferred.
We offer a competitive hourly pay rate of $23.00.
nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.
nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.
What nextSource Provides:
- Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
- Voluntary STD & LTD | New York Life
- 401(k) Retirement Planning | Fidelity
- Discount Program
*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.
- Published on 11 Aug 2025, 5:56 PM