AP Support Specialist (Contract)Remote

Position: AP Support Specialist (Contract) 

Mode: Contract through end 2025

Location: Remote

Team: AP Outreach and Access

About the Team

The AP Program Access team is responsible for extending the growth and reach of the AP Program, so that more students have the opportunity to take college courses and earn college credit while in high school. The AP Outreach and Implementation team within this department is dedicated to serving states, districts, and schools in the successful implementation of the AP Program, extending the reach and relevance of AP. 

We work closely with our colleagues in other departments within the AP division, and across divisions, including State and District Partnerships (SDP) and Engagement and Reach, to ensure that College Board is aligned in all efforts to advance the benefits of AP for students, parents, educators, policymakers, the media, member organizations, and staff. 

The Advanced Placement Program (AP) enables willing and academically prepared students to pursue college-level studies while still in high school. The program consists of college-level courses developed by the AP Program that high schools can choose to offer, and corresponding exams administered once a year.  

About the Opportunity

As the AP Support Specialist, you are a dynamic and organized project manager with a passion for details. Working closely with our Senior Director, AP Outreach, you will manage our internal escalations process to ensure timely resolution of requests for AP support. You possess keen attention to detail, strong project management skills, and the ability to collaborate and coordinate effectively with a diverse set of stakeholders cross-functionally. 

In this role you will:

• Manage the intake cycle for escalations submitted through our Smartsheet Form.
• Review incoming escalations and ensure requests are appropriately catalogued in Smartsheet to the correct product type.
• Verify all information is included in the request submitted to accurately route for resolution.
• Provide timely responses to submitters and other teams to acknowledge receipt of escalation and enter status updates in Smartsheet within 1 business day of submission.
• Monitor and track the escalation process and follow-up with assigned staff until escalations are resolved.
• Maintain detailed documentation of project status and review processes, oversee and communicate review processes prior to resolution.
• Route escalation and all accompanying documentation to assigned teams and coordinate meetings with submitter, if necessary to resolve.
• Track assigned escalations daily and ensure timely resolution within 5 business days. Escalations not resolved after 5 business days should be reported to Senior Director for guidance.
• Provide escalation status updates to submitter and other teams within 3 business days of submission.
• Provide weekly status updates to submitter and BP&O team for escalations taking more than 5 business days to resolve.
• Identify opportunities for Smartsheet system efficiencies and work with Senior Director on implementation plans. 

About You

• Bachelor’s degree (certification in Project Management like PMP preferred).
• 4-5 years experience in project management, preferably in an educational setting
• Excellent organizational skills and attention to detail
• Exceptional written communications and engagement skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Proficiency in project management tools and software – Smartsheet, Jira a plus

Pay Rate Range: $25-$28 per hr (Depending on Experience)

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.