Client Services Representative - Consumer Credit

Are you an analytical thinker who loves solving problems and helping people? We have an exciting opportunity for a detail-oriented Client Services Representative - Consumer Credit to join our team on a 6-month temp/contract basis from September 2025 to March 2026 with potential to hire.

What you'll do:

• Responsible for answering routine questions and issues about products and services from internal and external inquiries customers.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Follow standard procedures and guidelines.
• Understands how assigned duties relate to others within the team, and how the team integrates with related teams.
• Impacts own team through the quality of the support provided.
• Recognizes and solves typical problems, selects solutions from established options.
• Communicates moderately complex information in routine situations within own team.
• Works under general supervision with limited ability to modify approach.
• Individual contributor having no supervisory responsibilities; manages own workload.
• Enhance the quality of customer service for the benefit of the company and the customer.
• Performs all other duties as assigned by management.
• Must work central standard time hours: 9:30 AM – 6:00 PM.

Required Skills:

• 2+ years of related working knowledge and established skills to perform the day-to-day activities.
• High volume Call Center experience (having worked with consumer credit).
• Active listening skills to understand and address customer concerns properly.
• Patience and empathy when dealing with stressful situations or confused customers.
• The ability to assess issues and determine the correct steps to resolve them.
• Critical thinking to handle escalated concerns or unique situations effectively.
• Proficiency in using call center software (e.g. CRM systems), email, and other office tools.
• Strong PC, typing, and communication skills.
• The ability to handle multiple cases simultaneously while ensuring accuracy.
• Staying organized when managing high call volumes.
• High accuracy in documenting customer interactions and processing information correctly to avoid errors.
• The ability to de-escalate tense situations with irate customers effectively, especially in cases of loan issues or payment disputes.
• Outstanding customer service skills and understanding of customer satisfaction.
• High school diploma; college degree preferred.

We offer a competitive hourly pay rate of $22.00.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.