Technical Vendor|Project Manager (Contract)Remote

Position: Technical Vendor|Project Manager (Contact)

Mode: Contract - long term

Location: Remote

About the Team

The company transformed into a post-Agile organization, embracing DevOps and Cloud-native systems, with the goal of improving speed and reliability of service delivery in support of our mission. Our team consists of engineers with a unique blend of skills and experiences, yet we underline the value of each individual and celebrate the successes of the TEAM. We build solutions to help reimagine and reshape engineering practices within the company. We work with Product DevOps, Network Engineering, Security, and Infrastructure teams to design, build and manage robust infrastructure solutions in AWS at scale. We build strategic partnerships with vendors to fulfill services that are outside of our core competencies. We swarm sometimes and we go deep on an individual basis at other times. We learn and we teach. We are creative and value the merit of ideas.

About the Opportunity

As a Vendor Manager, you are a leader, relationship builder, an advocate, a catalyst, and a collaborator. You understand Device as a Service (DaaS), service delivery, cloud software delivery and the tools and processes that empower efficient and resilient delivery that adheres to top-notch service management practices. You thrive in an environment with a strong mix of creativity and productivity. Your eagerness and vision enable you to lead, create and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions.

In this role, you will:

Strategy & Communication (40%)

• Solution and maintain Service Management and Service Delivery best practices.
• Contribute to technology strategy and planning. Conduct research on emerging vendors and technologies in support of systems development efforts and recommend processes, technologies that will increase cost effectiveness and systems flexibility.
• Conduct and lead vendor reviews of monthly invoices, service statistics (SLAs/SLOs, closer rates, etc.).
• Lead in the identification and resolution of service efficiencies to drive cost and service optimization.

Design & Implementation (40%)

• Build and design solutions using the best practices of Service Delivery and Service Management.
• Manage day to day operations, plan for strategic improvements 
• Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment.
• Being a subject matter expert in current technological capabilities such as Device as a Service (DaaS), Service Delivery and Service Management.
• Develop and/or modify processes/services to automate/optimize the many DaaS services.
• Collaborate to define transformation patterns/processes with cross department service dependencies to ensure end to end delivery of DaaS use cases.
• Partner with domain SMEs (ISO, Infrastructure, Network, Observability, ITAM and Operations) to analyze the features and capabilities required to support DaaS.
• Work with technology leaders to understand business objectives and align services and vendor product offerings with those objectives.
• Contribute to the development and growth of the Vendor Management Program, through thought leadership, design and implementation of processes and the management of SLAs/SLOs.
• Manage the service queue, approve requests when applicable.
• Work with ITAM and the vendor to ensure supplies are at par levels, manage end user tech refresh

Team Management (20%)

• Lead Service Delivery/Management process efforts and mentor staff in the development and usage of these best practices and solutions to ensure optimum vendor performance and ROI
• Ensure monthly invoices are accurate to pricing model, meet SLAs/SLOs as defined within vendor contracts and penalties are applied when appropriate.
• Continuously look for process improvements to drive more efficient service delivery and greater ROI
• Build bridges and strategic partnerships with our vendor partners and leadership

About You

Education|Certificaiton

• A Bachelor's or master’s degree in the field of computer science or related field preferred.
• Professional training and/or certifications using ITIL, Service Design/Management etc.

Experience with:

• Process design and implementation
• IT Asset Management, Service Design and Management

Knowledge Skills & Abilities

• Excellent communication and collaboration skills - working cross-functionally with other teams, multiple vendors and stakeholders in a fast-paced environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Demonstrated ability to develop and maintain good customer working relationships.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Technical knowledge of Cloud Computing and DevOps.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Able to prioritize and execute tasks in a high-pressure environment.
• Willingness/ability to work off-shifts (evening, night-time, weekend) as necessary.

Pay Rate Range: $55-$65 per hr (Depending on Experience)

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.