Operations Support Officer

Auswide Bank, is seeking an experienced Operations Support Officer to join our Support Services Operations team. In February 2025, Auswide Bank merged with MyState Bank to become a wholly owned subsidiary of MyState Bank Limited, part of the MyState Limited Group.

While we’ve seen many changes over the years, our goal still remains the same – to provide Australians a genuine alternative to the big banks.​

This role is suited to a detail-oriented banking professional who thrives in a structured environment and takes pride in delivering accurate, timely and compliant outcomes. This is a permanent, part-time position (36 hours per fortnight) and is based with the team in Bundaberg.

About the Role

As a Support Operations Officer, you will provide high-quality operational and administrative support across a broad range of banking services. You will be responsible for managing reconciliations, regulatory reporting, estates processing, investigations and first-line risk activities, while contributing to continuous improvement within Support Services.

This role requires previous experience working in a banking or customer specialist environment at a competent level.

Key Responsibilities

• Completing reconciliations, reporting, audit tasks and accounts payable activities
• Managing regulatory requirements, including AML reporting and Unclaimed Monies
• Processing Deceased Estates and Public Trustee requests in line with Bank policy
• Managing BPAY investigations and correcting payment errors
• Supporting branches with cash ordering, returns and damaged cash claims
• Responding to internal and external enquiries via phone, email and shared inboxes
• Performing general maintenance on savings and term deposit accounts
• Supporting first‑line defence activities, including identifying and escalating fraud or compliance concerns
• Assisting team members and contributing to ad hoc tasks and improvement initiatives

About You

To be successful in this role, you will bring:

• Proven experience in a banking, financial services or customer specialist environment
• Strong understanding of banking products, terms & conditions and operational processes
• Working knowledge of legislative and regulatory requirements relevant to banking
• Well-developed communication and stakeholder engagement skills
• Proficiency in Microsoft Word and Excel
• A positive, flexible approach to change and continuous improvement
• Ability to work independently with minimal supervision while contributing to a team environment

Experience or willingness to develop skills in Six Sigma, Nintex and SharePoint will be highly regarded.

Why Join Auswide Bank?

At Auswide Bank, we are committed to delivering exceptional service while fostering a supportive and inclusive workplace. You’ll have the opportunity to:

• Work within a collaborative and values-driven organisation
• Build deep operational banking expertise
• Engage in job rotation to broaden skills and career pathways
• Contribute to the ongoing strength and integrity of a trusted Queensland bank

Ready To Apply?

Please apply by Monday 16th February 2026. Please contact talent@mystate.com for further enquiries.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, identities, and abilities. If you require adjustments during the recruitment process, please let us know.

Employment with MyState Limited is subject to background checks including Bankruptcy, Police, and Credit checks.