Partnerships Specialist

Are you passionate about building strong relationships and delivering exceptional service?

Auswide Bank are looking for a Partnerships Specialist to support our growing Partnership distribution channel and help extend our reach beyond traditional banking.

This is a hands‑on, people‑focused role where you’ll work closely with third‑party partners, their teams and customers, playing a key role in strengthening advocacy for the bank and driving sustainable growth.

About the role

As a Partnerships Specialist, you’ll support the day‑to‑day operations of the Partnerships channel, ensuring partners and customers receive a seamless, high‑quality experience. You’ll act as a trusted point of contact, contribute to process improvements, and play an important role as first line of defence in identifying and managing operational and risk issues.

This role is ideal for someone with experience in retail banking or financial services who enjoys collaboration, problem‑solving and building trusted relationships.

Key responsibilities

• Support Partnership channel operations including account origination, customer management and partner interactions
• Provide exceptional service to partners, customers and internal stakeholders
• Contribute to continuous improvement of processes to enhance customer experience and efficiency
• Identify and escalate emerging or potential risks, supporting customer security and the bank’s reputation
• Manage incidents and complaints in line with established processes
• Assist with data analysis and reporting
• Work collaboratively across teams to achieve shared objectives
• Comply with all risk, compliance, privacy and security obligations

About you

You’re organised, proactive and customer‑focused, with the confidence to work independently while contributing positively to a team environment.

You’ll bring:

• 2–5 years’ experience in retail banking or financial services (desirable)
• Experience providing customer service and supporting internal and external relationships
• An understanding of banking risk and compliance obligations
• Strong written and verbal communication skills
• The ability to problem‑solve and see issues through to resolution
• Good planning, time management and attention to detail
• Confidence using workplace systems and office tools

Why join us?

• Bundaberg‑based role with strong local impact
• Opportunity to work closely with external partners and grow meaningful relationships
• Supportive, collaborative team culture
• Chance to contribute to the bank’s growth, reputation and customer outcomes

Please apply by following the link above by Monday 6th April 2026. For any questions, please contract talent@mystate.com.au.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit check to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.