Loan Origination Support Officer

Following the merger of MyState and Auswide Bank, we’re proud to be part of a united financial services group – MyState Bank, Auswide Bank, Selfco, and TPT Wealth – dedicated to delivering exceptional banking experiences and helping Australians achieve more. As the broker-home-loan channel continues to experience strong growth, we are looking for a Loan Origination Support Officer to join our Brisbane-based Loan Origination Services Team. In this role, your ultimate responsibility is to ensure an efficient and timely journey of the mortgage applications through the Pre-assessment stage, along with Broker onboarding and administrative tasks through exceptional customer service and workflow management. 

Working within a dynamic team, you will receive comprehensive training and support to equip you with the skills needed to succeed. As part of a fast-paced, high-volume business, you’ll quickly gain an in-depth understanding of the home loan process, contributing directly to the Bank’s growth and continued success.

If you are passionate about the mortgage industry and eager to help customers achieve their homeownership goals, this role offers an exciting path forward in your career.

Key Responsibilities

• Assess and verify financial documentation related to home loan applications, credit checks, and valuation orders, ensuring compliance with all relevant policies and regulations.
• Assist brokers and BRMs with inquiries related to applications, including status, missing information requests and returned documents.
• Manage your own workflow of files throughout the pre-assessment process, ensuring deadlines are met and coordinating with internal and external stakeholders involved in the loan application process.
• Complete Broker accreditations ensuring compliant and data entry accurate in the relevant databases.
• Contribute to continuous improvement efforts by identifying areas of improvement within the loan origination process and implementing solutions to enhance efficiency and customer experience.
• Ensure compliance with all regulatory requirements and company policies throughout the loan origination and approval process.

What You’ll Bring to the Table

While prior experience in consumer lending would be advantageous, it’s not essential—what truly matters is who you are and how you can enhance our brokers’ experience! We will provide comprehensive training and support to equip you with the tools necessary to succeed. This is a high-volume environment, offering a fast-track opportunity to build extensive knowledge of the home loan journey, from application to settlement. In addition to your strong problem-solving, negotiation, and communication skills, you'll need to demonstrate:

• A keen eye for detail and exceptional communication skills, with the ability to adapt quickly to change and maintain a high level of motivation.
• A strong desire and ability to quickly learn the Bank’s Credit Policy and Consumer Mortgage Lending procedures.
• A commitment to personal growth and career development within the organisation.
• A customer-centric mindset, with the drive to make a positive impact on our brokers’ experience and overall service delivery.
• A collaborative approach, thriving in a team environment while also being able to manage your own workflow independently.
• Enthusiasm for working in a dynamic, fast-paced industry with an eagerness to contribute to the Bank's continued success and growth.
• Proficiency with technology and the ability to quickly learn and adapt to new software tools and systems related to loan processing.
• Resilience and adaptability in dealing with a high-volume workload, consistently maintaining accuracy and quality even in busy periods.
• A proactive mindset with the ability to identify areas of improvement in processes or workflows and suggest practical solutions.

If you’re looking for a role that will allow you to develop your career in the finance industry, provide valuable training, and offer plenty of opportunities for growth, this could be the perfect fit for you!

Apply Now!

This is an exciting opportunity based at our Brisbane Corporate Office on Queen Street. If you’re ready to take on a challenge, have a genuine passion for helping others, and are eager to build your career with a trusted Australian bank, we encourage you to apply today!

To apply, simply submit your resume and a cover letter outlining why you’re the perfect fit for this role. We look forward to hearing from you and exploring how you can contribute to the success of our team!

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.