Head of Business Improvement

Brisbane, Hobart or Bundaberg

A senior leadership opportunity to simplify how MyState works and improve outcomes for customers and the organisation.

This is a newly defined, enterprise‑critical leadership role with a clear mandate to transform how MyState operates across product, operations and customer delivery.

As an ASX‑listed financial services group, our ability to deliver sustainable growth depends on how effectively we execute, how simple our processes are, how quickly we adapt, and how consistently we deliver great customer and employee experiences. This role exists to ensure we remove friction, lift efficiency and embed customer‑centric change at scale.

The Opportunity

As Head of Business Improvement, you will lead the identification, prioritisation and execution of business improvement initiatives that uplift customer experience, operational efficiency and commercial performance across the bank.

This is a high‑impact, cross‑bank role with stakeholders spanning Product, Customer, Operations, Technology and Risk. You will influence how work is prioritised, how processes are designed and how change is delivered to ensure transformation efforts translate into measurable outcomes.

This role is not about transformation frameworks or isolated projects. It is about fixing what gets in the way of great outcomes, simplifying complexity and turning strategy into action.

What You Will Be Accountable For

• Setting and leading an enterprise continuous improvement agenda aligned to strategic priorities
• Improving operational efficiency and customer experience through process simplification and better ways of working
• Identifying and progressing digitisation, automation and AI‑enabled opportunities that deliver tangible benefits
• Developing business cases and recommendations to inform executive and Investment Committee decisions
• Supporting leaders to implement enterprise tools and workflow solutions that improve outcomes
• Leading practical change management to ensure new ways of working are embedded and sustained
• Promoting a culture of continuous improvement, accountability and customer‑centric thinking across the organisation

The Leader We Are Looking For

This role will suit a senior leader who has built their career at the intersection of business transformation, customer outcomes and operational execution within a regulated environment.

You are likely to bring:

• Experience leading transformation, operations, product or customer initiatives within banking or financial services
• A strong track record delivering change that improves both customer experience and commercial performance
• Demonstrated ability to operate across complex stakeholder environments
• A practical mindset focused on simplification, execution and outcomes
• Sound commercial judgement, balanced with a clear focus on customer impact

Most importantly, you understand that meaningful tbusiness improvement comes from getting the fundamentals right, consistently and at scale.

Why Join MyState

• This is a senior role with genuine enterprise‑wide mandate and executive visibility
• You will shape how MyState operates and delivers outcomes for years to come
• You will influence decisions across the bank, not just within a single function
• You will be trusted to simplify complexity and drive transformation where it matters most
• You will work within an ASX‑listed organisation focused on long‑term value and disciplined execution
• You will be part of a leadership team that believes strong outcomes are delivered through collaboration and shared accountability

Our Values, in Action

At MyState, our values guide how we lead and how we transform:

• Create customer wow by making experiences easy and intuitive
• Chase the better by continuously improving how we work
• Collaborate to win by delivering change together

This role is central to bringing those values to life.

 Apply Now!

Apply here by Sunday 19th April. Please note only applications made through this channel can be accepted by this date.

For any questions, please reach out to talent@mystate.com.au.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, identities, and abilities. If you need adjustments during the recruitment process, please let us know.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.