Lending Solutions Consultant

At MyState, we’re committed to delivering simple, personal and effective banking experiences for our customers.

As a Lending Solutions Consultant, you’ll be the first point of contact for customers reaching out about their lending products. Working in a high-volume, inbound environment, you’ll provide support, guidance and tailored solutions—particularly when customers are considering changes to their accounts.

This is an opportunity to build your career in financial services while developing strong capabilities in customer experience, lending support and operational excellence.

What You’ll Be Doing

• Responding to inbound calls and digital enquiries relating to lending products
• Supporting customers with account enquiries, changes and cancellation requests
• Delivering accurate and compliant processing, with a strong focus on attention to detail
• Working to individual and team KPIs, including productivity and service outcomes
• Collaborating with internal teams to ensure a seamless end-to-end customer experience
• Identifying opportunities to support and retain customers through effective conversations
• Operating within MyState policies, procedures and regulatory requirements

What You Bring

Skills & Experience

• Strong attention to detail and a commitment to getting things right the first time
• Confident and professional communication skills, particularly over the phone
• Experience working in a high-volume, customer-facing environment
• Ability to stay organised and manage competing priorities
• A proactive approach to achieving targets and performance outcomes

Desirable

• Experience in banking, lending or financial services
• Background in Customer Care, Contact Centre or Branch Banking
• Exposure to handling sensitive or complex customer situations

What Makes You a Great Fit

• You’re customer-focused, with a genuine desire to help
• You’re driven and resilient, comfortable working in a target-based environment
• You take pride in your accuracy and quality of work
• You enjoy working collaboratively across teams to deliver outcomes

Why Join MyState

• Be part of a purpose-led Tasmanian organisation making a real difference
• Build your career in lending and financial services
• Supportive team environment with ongoing development opportunities

Please apply here by Monday 25th May 2026.

Employment with MyState is subject to background checks including Bankruptcy, Police and Credit check to verify your suitability to work in the finance sector.

MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.