Customer Service Representative – Retail Branches (South)

Join MyState now as our Customer Service Representative, as part of our Southern Branch team. You will be the first point of contact for our customers, helping them with everyday banking needs and guiding them toward solutions that support their financial goals.

This opportunity offers full-time hours.

At MyState, we put people and communities first. Every interaction matters and your work will help customers move forward with confidence.

About the Role

In this customer facing role, you will:

• Deliver accurate and efficient service across everyday banking transactions
• Manage customer flow and queue times in a busy branch environment
• Help customers discover products and services that add real value
• Promote digital banking options including ATMs, PAYs, and Internet Banking
• Resolve customer enquiries at first contact, escalating when required
• Follow MyState policies, compliance, and risk frameworks
• Work collaboratively as part of a supportive branch team
• Continue building your knowledge and capability on the job

No two days are the same, and you will be supported to learn and grow from day one.

About You

You’ll bring:

• Experience in retail, sales, or other customer facing roles
• A helpful, people first mindset with strong problem-solving skills
• Confidence using technology and multiple systems
• The ability to work to individual and team performance targets

Why Join MyState?

• Career pathways across branch leadership, banking, wealth, and back-office roles
• A workplace where your contribution is genuinely valued
• A friendly, inclusive culture that cares about customers and community
• Staff discounts with hundreds of retailers
• Parental leave benefits to support you and your family

At MyState, we invest in our people and support you to build a meaningful, long-term career.

Apply now and build your career with MyState!

If you enjoy helping people, love learning, and want to grow your career with a purpose driven organisation, we’d love to hear from you.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, identities, and abilities. If you need adjustments during the recruitment process, please let us know.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.