Senior Leader, Customer Engagement

At MyState, we're not looking for someone to manage customer engagement. We're looking for someone to redefine it.

Brisbane or Hobart

At MyState, we're on an exciting growth journey. As we expand our national footprint, we're looking for a strategic leader who can transform how customers connect with us, engage with our products, and build lasting relationships with our brand.

This is more than a customer engagement role. It's an opportunity to influence enterprise-wide strategy, shape the end-to-end customer lifecycle, and play a key role in driving customer growth across a growing Australian financial services organisation.

The Opportunity

Reporting to the Head of Customer & Marketing, you'll lead MyState's customer engagement strategy across every stage of the customer journey, from onboarding and activation through to retention, loyalty and advocacy.

You'll design and optimise customer experiences that are personalised, relevant and measurable, helping customers get more value from their relationship with MyState while delivering strong commercial outcomes for the business.

Working closely with leaders across Product, Customer, Digital and Data, you'll champion customer-centric thinking, identify new growth opportunities and build a roadmap that supports MyState's ambitious growth plans. You'll also lead and develop a high-performing team, creating a culture of innovation, experimentation and continuous improvement.

What You'll Bring

You'll be an experienced customer, marketing or growth leader who understands how to combine strategy, data and customer insight to deliver tangible business results.

We're looking for someone with:

• Proven experience leading customer engagement, lifecycle, CRM, customer growth or customer experience strategies.
• Strong commercial acumen and the ability to translate insights into action.
• Experience influencing senior leaders and building alignment across complex stakeholder groups.
• A track record of delivering measurable improvements in customer growth, retention, engagement or profitability.
• Demonstrated success leading teams and driving transformational change.
• Tertiary qualifications in Business, Commerce or a related discipline.

Why Join Us?

For Brisbane-based candidates, this is an opportunity to join a growing challenger brand where your ideas, leadership and expertise can genuinely shape what's next. For candidates in Hobart, it's a chance to be part of a trusted Tasmanian organisation that continues to evolve, innovate and grow nationally.

At MyState, you'll be empowered to make an impact in a role with real visibility and influence. Alongside meaningful work, you'll enjoy flexible and hybrid working options where role requirements allow, access to career development opportunities, wellbeing initiatives, employee banking benefits, and a culture built on collaboration, trust and shared success.

Most importantly, you'll join an organisation that invests in its people, customers and communities, working together for the better.

Ready to Apply?

If you're excited by the opportunity to shape the future of customer engagement and help drive the next chapter of growth at MyState, we'd love to hear from you before Thursday 27th August 2027.

Employment with MyState is subject to background checks including Bankruptcy, Police and Credit check to verify your suitability to work in the finance sector.

MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.