Credit Care Consultant

At MyState Bank, we’re here to make banking simpler, more human and grounded in genuine care. A big part of that is being there for customers when they’re experiencing financial difficulty — and doing it with empathy, clarity and respect.

We’re looking for a Credit Care Consultant to join our Lending Customer Support team in Hobart. This role is all about early support, proactive conversations and helping customers get back on track before things become harder for them.

What you’ll be doing

As a Credit Care Consultant, you’ll be a key point of contact for customers whose loan or credit accounts are moving into arrears. Your focus will be on early intervention — understanding the customer’s situation, working through options, and helping them avoid entering late‑stage arrears.

Your role will include:

• Initiating early collection activities and maintaining regular contact with customers in default
• Conducting clear, respectful and timely phone and written communication
• Managing overdue home loans, personal loans and overdraft accounts
• Running our predelinquency program to prevent future arrears
• Maintaining accurate records and protecting data integrity
• Meeting service timeframes and processing targets
• Contributing to continuous improvement and better ways of working
• Building strong customer relationships and promoting confidence in their financial wellbeing
• Working safely and supporting your team to succeed through positive behaviours

What you’ll bring

• Strong customer service experience, ideally in finance
• Ability to prioritise, manage time and follow structured processes
• Professional communication skills — clear, confident and compassionate
• Self‑motivation and a focus on achieving team and individual goals
• Ability to acquire knowledge of our policies, systems and industry practices
• Problem‑solving skills and resilience under pressure
• Understanding of the local market and broader financial environment
• Ability to build positive relationships and work well within a team
• Curiosity and willingness to contribute to improvement
• Professional presentation and confidence supporting customers through sensitive conversations

If you enjoy helping people, working collaboratively and finding practical solutions, this role will give you the chance to make a genuine impact.

Ready to apply?

If you’re passionate about helping customers and want to be part of a team that cares deeply about doing the right thing, we’d love to hear from you before Monday 22nd March 2026. For any questions, please contact talent@mystate.com.au.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.