Customer Banking Specialist

Auswide are built on strong values, community focus and genuine care for customers

We are seeking a Customer Banking Specialist to support our customers in our Gladstone branch, on a 12-month contract. This opportunity is Part-time, offering 30 hours per week and covering a parental leave.

Key Responsibilities

• Deliver consistent, high‑quality customer service across all touchpoints
• Process customer transactions including deposits, withdrawals, account openings and closures
• Understand customer needs and discuss banking products and services that may be suitable
• Verify and update deposit and lending applications and complete processing accurately and on time
• Ensure compliance with banking policies, procedures and legislative requirements
• Act as a voice for the customer by identifying opportunities to improve the customer experience
• Work collaboratively within the team and assist with onboarding new team members

About You

• Strong communication skills with good attention to detail
• Experience in a customer facing role
• Good time management skills and the ability to prioritise tasks
• A willingness to learn, develop and take ownership of your performance
• Previous experience in banking, lending or financial services is advantageous but not essential.

What We Offer

• Ongoing training and support in a values‑driven organisation
• A collaborative and supportive team environment
• The opportunity to be part of a newly merged bank shaping the future of customer banking

Apply Now

If you’re looking to build a career in customer banking and want to join an organisation grounded in strong values and customer outcomes, please apply but following the link above by Wednesday 1^st April 2026. For any questions, please reach out to talent@mystate.com.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.