Customer Service Representative - Launceston

At MyState, we know great customer experiences start with great people.

As one of Tasmania's most recognised financial institutions, we're proud of the role we play in helping our customers achieve what matters most. We're looking for a friendly, customer-focused Customer Service Representative to join our Launceston team and help create positive experiences for every customer who walks through our doors.

Whether you're already working in banking, retail, hospitality or another customer-focused environment, this is an opportunity to build a meaningful career with an organisation that invests in its people, customers and communities.

The Opportunity

As a Customer Service Representative, you'll be the face of MyState in our branch, helping customers with their everyday banking needs while identifying opportunities to support their financial goals.

No two days are the same. From opening accounts and assisting with transactions to guiding customers through digital banking solutions, you'll play an important role in making banking simple, personal and easy.

You'll:

• Deliver exceptional customer service and create positive customer experiences.
• Assist customers with everyday banking enquiries and transactions.
• Help customers navigate digital banking channels and self-service options.
• Identify customer needs and connect them with the right products, services or specialists.
• Build trusted relationships with customers and the local community.
• Contribute to branch goals while maintaining compliance and operational accuracy.

What You'll Bring

We're looking for people who enjoy helping others and take pride in delivering outstanding service.

You'll bring:

• Experience in a customer-facing role such as retail, hospitality, contact centre, banking or service industries.
• Strong communication and relationship-building skills.
• A genuine passion for helping customers and solving problems.
• Confidence using technology and learning new systems.
• A proactive attitude and willingness to work as part of a team.
• Attention to detail and a commitment to doing the right thing for customers.

Banking experience is great, but it's not essential. If you have a strong customer service background and a willingness to learn, we'd love to hear from you.

Why Join Us?

As a trusted Tasmanian brand, MyState has deep community roots and a strong focus on supporting our people to grow and succeed.

When you join us, you'll be part of a supportive team that values collaboration, development and recognising contribution. You'll have access to learning opportunities, wellbeing initiatives, employee banking benefits and genuine career pathways across our branch network and broader business.

Most importantly, you'll join a workplace where people work together for the better, supporting both our customers and each other every day.

Ready to Apply?

If you're passionate about customer service and want to build a rewarding career with a leading Tasmanian organisation, we'd love to hear from you before Tuesday 13th October 2026.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, identities, and abilities. If you need adjustments during the recruitment process, please let us know.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.