Customer Service Representative

MyState Limited are proud to be part of a united financial services group — MyState Bank, Auswide Bank, SelfCo, and TPT Wealth — dedicated to delivering exceptional banking experiences and helping Australians achieve more. We believe in creating an environment where everyone feels valued, respected, and empowered to do their best work.

The Opportunity

We’re seeking a Customer Service Representative to be the first point of contact for our customers and help them find the right solutions for their banking needs. You’ll deliver accurate and timely service, promote alternative banking options, and identify opportunities to connect customers with products that make a difference.

Your Impact

• Provide superior customer service by processing transactions efficiently and accurately.
• Manage queue times and ensure effective time management to meet productivity targets.
• Maintain a thorough understanding of MyState Limited’s policies, processes, and products.
• Adhere to compliance and risk management requirements.
• Actively identify and refer new business opportunities to meet individual and team targets.
• Promote digital banking solutions such as ATMs, PAYs, and Internet Banking.
• Resolve customer concerns at first contact and escalate when necessary.
• Support team activities and contribute to a collaborative environment.
• Continuously develop your knowledge and capability to better serve customers.

What You Bring

• Experience in retail or financial sales with a strong customer service focus.
• Working knowledge of retail banking products and customer needs (desired).
• Ability to use multiple computer systems effectively.
• Proven ability to meet referral and performance objectives.

Why You’ll Love Working Here

• Be part of a team that creates exceptional experiences for customers every day.
• A collaborative, inclusive culture where your voice matters.
• Career pathways across our group, including banking, lending, and wealth management.

Ready to Join Us?

Apply now and help us deliver exceptional banking experiences. If you have questions, reach out to talent@mystate.com.au.

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds, identities, and abilities. If you need adjustments during the recruitment process, please let us know.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.