Control Room Operator

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Position Overview

As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements

• Previous experience in a control room or operations coordination role preferred
• Security operations experience min 1 year
• Shopping Centre Security experience preferrable
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for 24/7 shift work, including day, nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site

Why Join Millennium?

• Be part of a dynamic and supportive team
• Opportunities for career progression and training
• Work with a company that values safety, performance, and people
• Competitive pay and flexible working arrangements