Account Manager

The Company

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003. 

We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.  

 We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, which enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com.

The Role

You will be responsible for developing long-term relationships with your portfolio of assigned clients and employees as well as connecting with key business stakeholders. This role will be responsible for managing a team of employees across a varied client base, liaising with the client at multiple levels, managing contract KPI’s, deliverables, implementing site specific operational systems, procedures and ensuring a premium standard of delivery is achieved.

This role is ultimately responsible and accountable for the delivery of these services 24/7 within your portfolio of clients, with the assistance of an experienced Management team we will ensure the ongoing delivery onsite and drive continual improvement. In this role you will deliver success by:

• Using your industry knowledge to advise on best practices.
• Prepare and presenting reports, KPIs, and performance reviews.
• Implement and monitoring site safety, induction, and training programs.
• Conduct site inspections, audits, and implement service improvements.
• Managing budgets, labour costs, and financial performance of contracts.
• Prepare reports, proposals, and client presentations.
• Manage rosters at smaller sites that don't have an onsite supervisor.
• Identify growth opportunities within existing accounts.

About You

Ideally you have a background in Facilities Services or Security Services as an Account or Regional Manager and have managed teams and employees. You will have good communications skills, and the ability manage client's satisfaction.

Requirements

• You will be required to travel across the state as part of your portfolio management including regional travel.
• 2+ years’ experience as an Account or Security Manager would be preferred.
• A security licence would be preferred
• Proven track record in managing multiple client accounts/contracts simultaneously.
• Ability to build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
• Experience in rostering, workforce allocation, and performance management or ability to learn.
• Experience managing budgets, labour costs, and financial performance of contracts.
• Current driver’s licence and ability to travel across sites.

📌You must have valid work rights in Australia.

Why Join Us?

This is a fantastic opportunity for the right candidate. By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills and grow your career with us!

If this sounds like you, please apply today, we look forward to hearing from you 📢

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.