IT Support Specialist

About Us

Founded in 1986, Micromine is a global leader in mining technology, with offices across nine countries. Our cutting-edge software empowers mining companies worldwide to optimise exploration, planning and production.

Why join Micromine

At Micromine, you will be part of a global leader shaping the mining technology of tomorrow. We offer:

• Fast-growing multinational environment with opportunities for career advancement
• Work from home (WFH) and flexibility options to balance work and home life
• 12 weeks paid parental leave – primary and secondary carers
• Free gym membership
• Employee Assistance Program for you and your family
• Social Connection and Responsibility Program
• Discounted private health insurance
• Novated leasing
• The opportunity to work across both the Mining and Technology sectors
• An engaging team culture and a modern office within Perth CBD

About The Opportunity

Join our Technical Licencing & Customer care team as a Technical Support Specialist, where you will help clients across the globe get the most out of Micromine’s industry-leading software.

This is a client-facing role where no two days are the same. You will be solving problems, delivering smart solutions and building your technical skills across operating systems, networks, applications and virtual environments. This is your chance to:

• Provide support for clients with active maintenance agreements.
• Troubleshoot technical issues across a broad IT environment.
• Use remote tools to resolve problems efficiently and effectively.
• Record cases accurately in our support system and contributing to our knowledge base.
• Partner and collaborate with senior specialists on root cause analysis.
• Partnering with product development teams to verify and track software bugs.

About You

This role is ideal for someone early in their career who is eager to develop in a client-focused IT support environment. You’ll bring:

• Some experience in IT or technical support, ideally with direct customer interaction.
• A curious, problem-solving mindset with strong communication skills.
• A broad interest in IT, whether that’s operating systems, networks, or applications.
• The confidence to work independently and the people skills to build strong client relationships.
• A tertiary IT qualification or industry certifications, desirable
• Exposure to ITIL practices, desirable
• Familiarity with Windows Server, SQL, or virtualisation technologies, desirable

Next Steps

If you are looking to shape the future direction of technology in the industry, we encourage you to apply for this exciting opportunity.

To learn more or apply, visit our website at www.micromine.com.

Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.