Product Specialist (Mining)

About Us

Founded 36 years ago, Micromine is a leading provider of next generation technology for the mining sector. Over the years we have steadily grown to become one of the world’s leading mining software companies, with our solutions used at more than 2,000 mine sites and projects in over 90 countries.

What We Offer

An established global company, experiencing high growth, with the benefits of a market leading business:

• A competitive salary and opportunities for professional development.
• Comprehensive insurance cover, including medical (health, dental, vision) and life insurance.
• 15 days Aguinaldos.
• 14 days paid vacation leave.
• Flexible working arrangements to balance work and home life.
• A great culture and the chance to work within the mining technology industry.

About The Opportunity

Our Americas team (Central America, USA & Canada), based at our Zacatecas office in Mexico, are currently seeking a Product Specialist to join them. In this role you will provide technical support, pre-sales assistance, client training, and service delivery for both English and Spanish speaking customers.

Reporting directly to the Product Specialist Team Lead (Exploration & Mining), your key responsibilities will include:

• Developing and maintaining long-term customer relationships in tandem with Account Managers.
• Providing telephone, email, and face-to-face support for Micromine license holders.
• Ensuring enhancement requests, bugs, and development issues are raised and resolved.
• BETA testing new products and versions, providing feedback on new features, and assessing impacts on support procedures and documentation.
• Conducting training with customers, as well as in-house training for new staff, including a mix of in-person and online sessions.
• Helping the Sales team with technical support during pre-sales demonstrations, trade shows, and other promotional events.

About You

You will have a background within operational exploration or mining roles, or experience working for a mining technology company.

Other key skills, experience, and qualifications:

• The ability to write and speak in both English and Spanish.
• A tertiary qualification in Mining Engineering or Geology.
• Expertise with using general purpose mining software.
• An understanding of mining concepts such as mine planning, mine scheduling, resource modelling, and implicit modelling.

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.