Software Support Specialist – Mine Control (AMEE)

About Us

Founded 39 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and 3,000 diverse projects.

What We Offer

An established multinational business, that is growing fast, with great benefits:

• A generous salary with opportunities for professional development.
• Hybrid work options to balance work and home life.
• Health cover and pension contributions
• 21 days Paid Vacation and 10 days paid Personal Leave (i.e. Sick/Carer Leave)
• A team first culture and the opportunity to work within the mining technology sector.

About The Opportunity 

As a Software Support Specialist you will be based out of our Johannesburg office. You will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Operations Manager, your key responsibilities will include:

• Assisting with Micromine Pitram implementations across the AMEE Region, as well as globally when required.
• Providing telephone, email, and face-to-face support for licence holders.
• Conducting training with clients and in-house staff (in-person and online).
• Ensuring enhancement requests, bugs, and development issues are raised and resolved.
• BETA testing new versions and products to check improved functionality.
• Supporting the Sales team during technical demonstrations, trade shows, and other events.

About You

You will have proven experience within software support environments in either help desk, technical support or technical training positions.

Other key skills, experience, and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
• You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
• You have experience conducting client trainings 
• You have strong customer relationship building skills and experience
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 25-30% of the year)
• Whilst not essential, previous exposure to the Mining sector would be useful

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.