Product Specialist – Mine Control (AMEE)

About Us

Founded in 1986, Micromine is a global leader in mining technology. Our cutting-edge software empowers mining companies to optimise exploration, planning and production, drive digitalisation and streamline their workflows across the mining lifecycle.

Why join Micromine

At Micromine, you will be part of a world-leading software provider, shaping the mining technology of tomorrow. We offer:

• Competitive remuneration
• 21 days Paid Vacation Leave
• Hybrid work, to balance work and home life
• Health cover and pension contributions
• Fast-growing multinational environment with opportunities for career advancement
• Supportive and collaborative culture, where your expertise drives real-world impact
• Exposure to innovative mining software solutions and the chance to drive change for customers in multiple geographies
• A team first culture and the opportunity to work within the mining technology sector

About The Opportunity 

As a Software Product Specialist you will be based out of our Johannesburg office. You will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Operations Manager, this is your chance to:

• Assisting with Micromine Pitram implementations across the AMEE Region, as well as globally when required
• Providing telephone, email, and face-to-face support for licence holders
• Conducting training with clients and in-house staff (in-person and online)
• Ensuring enhancement requests, bugs, and development issues are raised and resolved
• BETA testing new versions and products to check improved functionality
• Supporting the Sales team during technical demonstrations, trade shows, and other events

About You

You will have proven experience within software support environments in either help desk, technical support or technical training positions. Other key skills, experience and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
• You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
• You have experience conducting client trainings 
• You have strong customer relationship building skills and experience
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 25-30% of the year)
• Whilst not essential, previous exposure to the Mining sector would be useful

Next Steps

If you are excited about driving business growth and shaping the future of mining technology, we would love to hear from you. Apply now or visit www.micromine.com to learn more.