Technical Specialist, Micromine Pitram

Technical Specialist (Micromine Pitram)

Oversee implementation projects. Train customers & provide technical support. BETA test new products. Assist with product demonstrations & events.

About Us

Founded over 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.

What We Offer

An established global business, that is growing fast, with great benefits:

• A competitive salary and opportunities for professional development
• Health cover, including allowances for family and pension contributions
• Hybrid work model to balance work and home life
• 21 days Paid Vacation and 10 days paid Personal Leave (i.e. Sick/Carer Leave)
• A team first culture and the chance to work within the mining technology industry

About The Opportunity

As the Technical Specialist, based out of our Johannesburg office, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Operations Manager, AMEE, your key responsibilities will include:

• Assisting with Micromine Pitram implementations across the AMEE region, as well as globally when required.
• Providing telephone, email, and face-to-face support for licence holders.
• Conducting training with clients and in-house staff (in-person and online).
• Ensuring enhancement requests, bugs, and development issues are raised and resolved.
• BETA testing new versions and products to check improved functionality.
• Supporting the Sales team during technical demonstrations, trade shows, and other events.

About You

You will have proven experience within help desk, technical support or technical training positions.

Other key skills, experience, and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
• You have experience in the Mining industry
• You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
• You have strong customer relationship building skills and experience
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 30% of the year)

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.