- Join one of the world’s premier mining technology companies.
- An established business, operating for 36 years, with 22 offices globally.
- A team-first culture, flexible work options, and great benefits.
About Us
Founded 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.
What We Offer
An established global business, that is growing fast, with great benefits:
- A generous salary with opportunities for progression.
- 401k matching at 9%.
- Health cover, including allowances for family and wellness expenses.
- 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave).
- Opportunities for professional development.
- A team-first culture and the chance to work within the mining technology sector.
About The Opportunity
As the Technical Specialist, working 100% remotely from home, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.
Reporting to the Principal Consultant – Micromine Pitram, your key responsibilities will include:
- Assisting with Micromine Pitram implementations across the Americas, as well as globally when required.
- Providing telephone, email, and face-to-face support for license holders.
- Conducting training with clients and in-house staff (in-person and online).
- Ensuring enhancement requests, bugs, and development issues are raised and resolved.
- BETA testing new versions and products to check improved functionality.
- Supporting the Sales team during technical demonstrations, trade shows, and other events.
About You
You will have proven experience within help desk or technical support positions, including a working knowledge of networking and database technologies (e.g. SQL, Oracle).
Other key skills, experience, and qualifications:
- A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline.
- The ability to travel, nationally or internationally, to manage Micromine Pitram implementations.
- Whilst not essential, previous exposure to the Mining sector would be useful.
Next Steps
Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.