IOC Manager

We currently have an exciting new opportunity for an experienced and dynamic Manager to join our Integrated Operations Centre (IOC). This role is accountable for managing and maintaining full situational awareness of the events occurring within the Integrated Operations Centre (IOC).

The Airport Integrated Operations Manager engages with the Senior Manager Integrated Operations and wider business units and stakeholders across the airport community to understand measures of success, and ensure day of operations decisions made are aligned to the strategic intent of Melbourne Airport.

This role is accountable for the effective running of the Integrated Operation streams for each shift, providing leadership to all IOC streams (i.e. cells) in accordance with applicable workflows, policies and frameworks in place. IOC streams include Resource Allocation, Security and Emergency Operations, Landside Operations, Property & Facilities Management, Airfield Operations, Customer Service and Communications. Decisions from various IOC streams will be escalated to the Airport Integrated Operations Shift Manager, and will require actions to be broadly communicated.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

 Further details around key responsibility areas are below:

• This position is the triage position for Crisis & Emergency Management function
• The Airport Integrated Operations Manager role requires high adaptability and comfort with unanticipated changes of direction or approach. A successful incumbent has a tendency toward steadfast pursuit of long term goals, in spite of obstacles, discouragement or distraction.
• You will be required to input into and development of continuous process, procedural and system changes in a controlled manner to support the operation, with a focus on developing and maintaining a quality management approach.
• This role will be a leadership role which will require a advanced capability in managing difficult stakeholders, leading through adversity, lifting engagement and aligning teams to broader strategic outcomes.

We are looking for applications from candidates of the following background, skills and experience:

• Management experience in a dynamic and operations heavy environment serving a complex customer base and stakeholders and preferably coordination of external service providers
• Ability to apply relevant regulatory and statutory obligations relating to aviation, security and safety
• Aviation experience is an advantage, but not necessarily mandatory
• Contract management and property experience are also assets
• Demonstrable experience in developing/applying quality management approach to achieve outcomes
• Demonstrable experience in engaging, aligning and managing teams through change using a variety of communication and influencing techniques

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Airport car parking 24 hours/365 days a year for both business and personal use
• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & Ibis Styles Airport hotel.
• Uniform provided
• One Wellness Day per calendar year, an additional day of leave
• Airport Holiday, an additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.