Retail Ecommerce & Marketing Manager

Join our Retail Business Unit in this unique and dynamic e-commerce marketing opportunity created to focus and support our International and Duty-Free retailers.

We currently have an exciting new opportunity for a passionate and experienced Ecommerce and Marketing Manager, to join our Retail team. The role will maximize value for their supported Business Units (BUs) through the execution of the marketing strategy, and the delivery of B2B and B2C through marketing campaigns, intended to drive revenue.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

• Building and executing marketing/ e-commerce plans and campaigns
• Evolving the e-commerce proposition and driving sales with our retailers
• Supporting and help develop and deliver the BUs’ marketing and e-commerce strategies in line with the business strategic intent, providing industry insight and expertise
• Developing revenue generating opportunities with agreed retail business partners.
• Creating and enhance partnerships with external parties that will grow revenue and/or our customer segments.
• Conducting market research on customer profile, buying behaviour, etc. to inform and shape marketing decisions that contribute to the growth of the business.
• Developing a deep understanding of customer demographics and relationship with research suppliers
• Designing, managing and executing delivery of marketing campaigns to deliver increased revenue. Ensures all marketing collaterals are developed in accordance with the agreed brand guidelines.

The successful candidate will have:

• Experience in developing and executing marketing/ e-commerce strategy and plans
• BA in marketing, retail / property or related degree.
• strong collaborative work ethic who is self-directed
• a passionate and easy-going disposition
• Strong presentation skills and experience presenting to and influencing senior stakeholders.
• Stong understanding of end-to-end customer/passenger journey.
• An analytical problem-solving approach that uses research, insights and data to inform decision making.
• Ability to identify key priorities, develop timelines and deliver key initiatives on time and within

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Access to airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives
• Employee Assistance Program (EAP)
• Career and professional development
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.