Ward Clerk

Ward Clerk

Permanent Part-Time role available

24 hours per week.

Mansfield District Hospital

Mansfield District Hospital (MDH) is seeking a motivated and compassionate Ward Clerk to join our Team. This role is integral to the smooth operation of the ward, providing high-quality administrative support to nursing and clinical staff while ensuring a positive experience for patients, families and stakeholders.

About the Role

As a Ward Clerk, you will support the preparation and documentation of patient admissions and discharges, manage medical records, and provide general ward administration. You will work closely with the nursing, clinical management and health information teams, often in a fast-paced environment where strong organisational skills and the ability to work autonomously are essential.

This role requires excellent communication skills, attention to detail, and a compassionate approach to customer service, with strict adherence to privacy and confidentiality requirements at all times.

Key Responsibilities

• Liaise with the Health Information Manager (HIM) and Clinical Coders
• Manage patient admissions and discharges at Mansfield District Hospital
• Complete daily bed returns
• Prepare documentation for theatre and midwifery bookings as required
• Provide reception and administration support at the Nurses’ Station and Urgent Care Centre
• Maintain accurate medical records for all admissions and Urgent Care Centre attendances
• Organise follow-up appointments for discharged patients
• Ensure a high level of accuracy and literacy in the production and management of documentation
• Identify system deficiencies and errors to improve accuracy and efficiency in health information management
• Deliver compassionate, respectful and professional customer service to all MDH consumers, staff and stakeholders
• Participate in unit staff meetings and contribute ideas for service improvement
• Maintain and update skills and knowledge relevant to the role

All staff are responsible for ensuring the delivery of safe, high-quality health services and for maintaining an understanding of the National Safety and Quality Health Service Standards (NSQHSS) and Aged Care Quality Standards relevant to their position.

Essential Criteria

• Excellent written and verbal communication skills
• Demonstrated ability to provide courteous and professional customer service, with strict adherence to privacy and confidentiality
• Prior experience in office administration with a high level of accuracy and literacy
• Ability to work under pressure and manage a high volume of documentation
• Strong organisational skills and self-motivation, with the ability to work unsupervised or as part of a team
• Compassionate and professional presentation when dealing with patients and families
• Flexibility within an office environment and a commitment to continuous improvement
• Proficient use of Microsoft Office applications
• Ability to operate electronic and manual office equipment in accordance with OH&S guidelines
• Ability to identify system issues and liaise effectively with the Health Information Manager
• Demonstrated commitment to the organisation’s values
• Evidence of required influenza vaccination

Desirable Criteria

• Previous experience in the health or medical sector, including knowledge of medical terminology

Why Join MDH?

Our Commitment to Inclusion

At Mansfield District Hospital, we celebrate diversity and are committed to creating a culturally safe, inclusive and respectful workplace.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples and acknowledge the Traditional Custodians of the land on which we work. We value the knowledge, strength and leadership that First Nations peoples bring to our organisation and community.

We also welcome applications from people of all backgrounds, cultures, abilities, genders, sexual orientations and identities, including members of the LGBTQIA+ community.

We are committed to building a workforce that reflects the community we serve and to fostering an environment where everyone feels safe, supported and empowered to thrive.

How to Apply

Submit your application via the Mansfield District Hospital Careers portal including:

• Cover Letter
• Resume
• Responses to the Key Selection Criteria (found in the Position Description)

📅 Applications close: 5th April 2026

Please note: Interviews may be conducted prior to the closing date and the position may be filled early if a suitable applicant is identified.

📧 Enquiries:

Nerine Rogers - Corporate Services Manager

Email: Nerine.Rogers@mdh.org.au

Additional Requirements

All employment is subject to:

• Satisfactory Police Check
• Victorian Working with Children's Check
• Mandatory influenza vaccination (proof required)
• Additional vaccinations/serology as applicable to the role