M&C Saatchi Group Services - Front of House Assistant

We come together to realise big ambitions. And ours is to be the most connected creative company by organising original thinkers in uncommon ways.

We’re committed to building a diverse workplace where every person feels a sense of belonging. One of our core values is ‘Walk in Different Worlds’ which describes our overall DE&I mission. Our flexible work approach, employee-led diversity networks and inclusive career development approach all support and promote cultural, disability, LGBTQIA+ and gender equity. 

We have a love of big ideas, an ethos of collaboration, and a strong work ethic ingrained in our culture. Our business is built with an entrepreneurial mindset; our team has the freedom and autonomy to create positive change within our business.

The opportunity:

In Group Services, we are more than just a centralisation of functions, but rather, a collective of skills and capabilities focused on delivering value to the commercial, operational and strategic processes underpinning our people and technology. Continuous improvement and innovation are critical to our success.

The Front of House Assistant is someone who is enthusiastic about being the face and voice of our agency. There is a strong focus on our client experience whether they are visiting our beautiful offices, or speaking with us over the phone, so it is extremely important that you are the consummate professional with excellent communication skills, who enjoys a busy, buzzing environment. Being a team player is imperative, and you should thrive on being part of a dynamic admin team.

A snapshot of what you'll do:

• Be the first point of contact for clients and visitors arriving at the agency, creating a brilliantly welcoming experience and building strong relationships with frequent visiting clients
• Coordination of catering for client meetings/functions and boardroom set up
• Support the Office Manager in obtaining relevant quotes and information from new and existing business partners and suppliers
• Office duties such as, but not limited to, replenishment of stock (kitchen items, stationery etc) managing the distribution & collection of security cards and ensure protocol is upheld at all times
• Staff and client event assistance as and when needed, including researching and booking locations and packages 
• Contribute ideas to creating improved support levels and efficiencies, as well as creating a brilliant cultural environment 
• Plus much more!

Skills & attributes:

• Minimum of 2 years experience in a customer service role (Front of House, Receptionist, Concierge, etc)
• Previous experience coordinating functions and room bookings in a fast paced environment
• Intermediate to medium level computer skills including MS Word, Excel, and Google Suite
• A passion for activating brilliant cultural moments which brings staff together

What we value most:

• Walk in different worlds
• Make Uncommon Sense
• Run Towards the Fire (except if there is an actual fire when we run away from it)
• Roll as one
• Be excellent to each other

Best bits about working with us:

Our big benefits fuel our big ambitions. We’re here to support and encourage our people at every turn. Our commitment to your individual needs stems from our diverse Flexible Flexibility work approach, flexing to how you want to work and how you want to take your leave. You’ll be saying "hello holidays" with our flexible public holidays, summer half days and even extra leave for taking your leave. And, to further our support to you, Family First, Health and Wellness paid leave are on offer. Plus, you can join our inclusive community led networks, supporting things you care about and your cultural and social wellbeing.

WHAT ARE YOUR BIG AMBITIONS?

We’d love to hear what your ambitions are and how we can help you realise them with us!