Careers & Mentoring Specialist Team Leader NSW/ACT

Mas National exists to create and support workforce employment, development and growth for individuals, employers and communities.

We are an Apprenticeship Connect Provider delivering with our partners across QLD, SA, TAS, NSW and ACT and deliver Workforce Australia Services for IntoJobs across NSW, QLD, SA, VIC and WA.

Our willingness and ability to approach each stakeholder as unique, means our services and solutions are tailor-made to each and every customer. Our personalised approach enables us to be flexible, adaptive and serve all equally well. 

Local Delivery, National Support

Founded in 1983, IntoWork Australia is a not-for-profit registered charity providing services as the leading provider of Employment, Skills & Education, and Support services. 

IntoWork Group of Businesses employs 2,600 staff across more than 200 locations nationwide. Through strategic partnerships with high-quality service providers, we have established a strong presence in every state and territory in Australia. In addition to our extensive reach in Australia, we have expanded our operations to New Zealand, enabling us to better serve a wider community. 

As a trusted partner, IntoWork collaborates with Commonwealth, State, and Local governments to deliver contracted services. We also provide other services directly to employers, industries, and individuals on a fee-forservice basis. 

Our commitment to excellence and broad range of offerings makes us a valuable resource for both, the Australian and New Zealand communities. 

We deliver services across five core areas: 

• Apprenticeships and Traineeships 

• Education and Training 

• Employment and Recruitment 

• Transition and Career Advice 

• Community Support Programs 

As a not-for-profit provider, our team and culture are keys to our success and are reinforced by Our Shared Values of Collaboration, Courage, Innovation, Integrity, and Respect. 

Everything we do is underpinned by our vision – ‘Vibrant Futures’ – for our staff, service users, and business clients. 

IntoWork Australia is also the founder and principal supporter of the Inner North Community Foundation.

KEY ACCOUNTABILITIES

Drive performance

• Set team and individual objectives. 

• Oversee team activities in line with organisational goals, allocate resources accordingly. 

• Communicate organisational goals and context with team members to drive high performance. 

• Meet or exceed team KPIs.

Revenue generation

• Develop and maintain strong relationships across funding bodies, employment and schools’ sectors to 

identify fee for service opportunities. 

• Lead proposal development and/or tender bid development relating to careers and mentoring services

• Support commercial negotiations with respective State Manager & Mas Senior Managers. 

• Deliver high quality career advice in line with commercial agreement/s. 

Reporting

• Provide regular and accurate reports on team and individual performance. 

• Provide regular and accurate forecasting. 

• Make necessary recommendations/changes to team activities based on forecasts and reporting. 

Stakeholder engagement

• Develop and maintain strong relationships with internal and external stakeholders. 

• Leverage stakeholder engagement to identify commercial opportunities for Mas National. 

Knowledge 

• Understanding of current mentoring and career advice practices. 

• An understanding of Commonwealth Government requirements along with all State Training Authority (STA) requirements. 

• Maintain knowledge of the key client groups including, first nations, people living with a disability, 

women in trade and rural/regional Australian Apprentices and New Energy Apprentices. 

• Develop and maintain relevant knowledge of AASS contract requirements. 

Team work

• Work collaboratively across Mas and the IntoWork Group.

ORGANISATIONAL RELATIONSHIPS

Internal Contacts: State Manager, Mas Senior managers, Apprentice Consultants, Operations Managers, 

Administration Team, other IntoWork businesses.

External Contacts: Government Departments, Registered Training Organisations, Employers, Apprentices and other stakeholders

KEY SELECTION CRITERIA

Relevant Occupational Check

It is a requirement of the position to undertake, hold and maintain the following prior to, and throughout your employment:

• Satisfactory National Police Check

• Valid Working with Children Check (Employment status) applicable to the state in which you work

• Drivers Licence applicable to the state in which you work

Education & Accreditation

• Work collaboratively with partner organisations. 

• Provide continuous improvement strategies. 

• whilst maintaining a balance between quality implementation and commercial imperatives. 

Quality 

• Utilise the Quality Management System to ensure procedures and policies are adhered to. 

• Have an awareness on how to navigate the QMS. 

• Monitor compliance, analyse data and identify trends in order to determine best practice for Mas with 

regards to improving performance and achieving goals. 

• Achieve a high level of efficiency whilst maintaining a balance between quality implementation and 

commercial imperatives. 

Health and Safety

• Comply with all relevant Health and Safety policies and procedures to ensure a safe work environment is maintained. Abide by company procedures for identifying and reporting of potential hazards. 

Protect the Information Relating to Customers, Employees and our Business

• Always protect information relating to customers, employees and our business. This includes complying with the IT Acceptable Use Policy and any other related IT, records or information security policies or directions. 

• Practice good digital security by reporting information and\or cyber security incidents, protecting physical equipment and handling information according to its classification.

Other

• This Position Description outlines the core responsibilities of the role. You may be required to undertake some or all of these and this may vary from time to time.