Residential House Supervisor - Family Violence| McAuley | Sunshine

At McAuley, we support women and children who have experienced family violence and homelessness to reclaim control of their lives. Through a holistic range of services - including accommodation, legal, health, recreation, and social support - we empower women to rebuild their futures with increased safety, stability, economic capability, and overall wellbeing.

An opportunity is available, for a Residential House Supervisor to lead a team supporting women and children escaping family violence, creating a safe, welcoming and trauma-informed refuge where recovery and healing can begin.

ABOUT THE ROLE:

In this role, you will:

• Oversee the day-to-day management of the refuge, ensuring a safe, secure and well-maintained environment. You'll coordinate referrals and intake, manage occupancy, maintain accurate records, and lead responses to risk, crisis situations and complex client needs.
• Lead trauma-informed, culturally safe and child-focused responses, supporting staff to manage risk and deliver best-practice family violence support.
• Lead a team delivering high-quality support that empowers residents to rebuild their lives, strengthen independence and achieve their recovery goals, while ensuring service delivery aligns with best-practice standards.
• Coach and supervise staff, manage rosters and reporting, and drive service excellence to achieve strong outcomes for residents.

Please review PD for further information regarding the role.

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We are currently recruiting 1 x Full-time ongoing role, based in Sunshine.

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KEY SELECTION CRITERIA:

To be successful in this role, you will have:

• Knowledge of family violence, homelessness and/or mental health.
• Relevant qualification and/or experience in social work, community services or a related field, meeting family violence practitioner requirements.
• Knowledge of family violence and homelessness, including MARAM, the Family Violence Protection Act and Child Safe Standards.
• Proven leadership experience, including staff supervision and development.
• Excellent organisational, communication and relationship-building skills.
• Experience leading program improvements and change initiatives.
• Knowledge of the community services sector and key stakeholders, including DFFH and Mental Health services.

Please note, we are only considering female identifying candidates for this position. McAuley Community Services for Women has an exemption to gender equality requirements. 

We value the unique knowledge, perspectives, and cultural contributions of First Nations peoples. Your experience and insights are important to us, and we strongly encourage Aboriginal and Torres Strait Islander candidates to apply. 

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For further information please contact Michelle Skog - michelles@mcauley.org.au

You must have a:

• Valid and current Driver’s Licence.
• Satisfactory Criminal History Check
• Valid Employee Working with Children Check.

WHAT WE OFFER:

• SCHADS Administration (Level 5) $53.43 - $55.85– Dependent on qualifications & experience
• More money in your pocket – up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Wellbeing that matters - Free, confidential support for mental, physical, financial and social wellbeing.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, evidence supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.
• First Nations career pathways – Warrungarli Strategy supporting recruitment, retention and professional development
• Community & connection – Opportunity to join Ngindaay Guumaldanha, our Aboriginal Staff Network

OUR COMMITMENT:

McAuley is part of MacKillop Family Services and celebrates and draws strength from diversity and respects the dignity of all people. Every person has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that we continue to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Shortlisting for this position may commence immediately so please submit your application as soon as possible