Case Work Coordinator

Position purpose

The Intensive Therapeutic Care (ITC) Casework Coordinator is responsible for coordinating MacKillop’s ITC casework services across the Liverpool and Wollongong Hubs (South West Sydney and Illawarra Shoalhaven Districts).

ITC supports children and young people with high and complex needs who require specialised and intensive therapeutic supports. The ITC Casework Coordinator works closely with the Director, Regional Manager, Principal Practitioner, ITC Homes Coordinator, Therapeutic Specialists, House Managers, ITC Caseworkers and Therapeutic Youth Workers to provide high quality therapeutic care that supports young people to heal from their trauma and achieve their full potential.

The ITC Casework Coordinator reports to the Regional Manager, supervises ITC Caseworkers, and is a member of the Metro South ITC Leadership Team. 

Primary objectives

The ITC Casework Coordinator is responsible for the delivery of high quality therapeutic casework services that deliver positive outcomes for children, young people and their families within a trauma informed therapeutic practice framework. The ITC Casework Coordinator provides leadership, support, supervision and development of ITC Caseworkers ensuring services reflect MacKillop’s values, policies, procedures and practice frameworks; and comply with the OOHC standards, relevant legislation and Department of Communities and Justice (DCJ) policies, and PSP service requirements. The ITC Casework Coordinator works collaboratively with Caseworkers to provide young people with high quality case management services that meet their needs.

Key result areas and responsibilities

The ITC Casework Coordinator will:

• Support Caseworkers to provide case management services that are responsive to individual client needs through the development, implementation and review of individual case plans;

• Support Caseworkers to implement casework strategies that support permanency planning principles including restoration, guardianship and adoption;

• Ensure casework services comply with the OOHC standards, client records are accurate and up-to date, and documentation is maintained in accordance with MacKillop, DCJ and legislative requirements including the Permanency Case Management Policy, Rules and Practice Guidance 

• Provide timely advice to the Regional Manager about client needs and dynamics, critical incidents, complaints, staff issues, industrial matters, and other issues that may present risk to MacKillop or the program;

• Ensure that critical incident reports are completed within the required time frames and that responses are robust and in line with MacKillop’s expectations;

• Work collaboratively with the Regional Manager to recruit develop and retain a strong and cohesive, outcomes-focused ITC casework team;

• Ensure all new Caseworkers are onboarded in line with MacKillop’s induction and probation procedures;

• Support and develop Caseworkers through the provision of on-the-job coaching, support and supervision and develop their capacity to provide trauma-informed therapeutic casework;

• Ensure Caseworkers complete all mandatory/relevant training and oversee the development of individual work and development plans

Key selection criteria The incumbent will have:

• A tertiary qualification in social work, social science, community services, management or relevant field;

• Demonstrated skills and experience in casework, program management, service development and review, and experience in services funded through the Permanency Support Program. Experience in ITC or therapeutic residential care will be highly regarded;

• Demonstrated understanding of child protection and an understanding of statutory child protection frameworks; • Proven leadership skills and demonstrated ability in the supervision of staff;

• Demonstrated ability to deliver positive outcomes for vulnerable children, young people and their families;

• Knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families;

• Demonstrated ability to build positive relationships and work collaboratively with internal and external stakeholders

For further information please contact Tamena Yarak at tamena.yarak@mackillop.org.au

MacKillop Family Services acknowledges Aboriginal and Torres Strait Islander people as Australia’s First Peoples and as the Traditional Owners and Custodians of the land on which we live, work and play. We pay our deep respects to Elders past and present and acknowledge all Aboriginal children, young people, families and staff who are a part of MacKillop Family Services. MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.