Operations Lead

About the role:

This position is situated within MacKillop Seasons and The MacKillop Institute and provides whole-of portfolio operational leadership across multiple program areas to drive operational excellence. The Operations Lead is accountable for ensuring high-quality, consistent end-to-end service delivery for external users (participants, organisations, partners and funders) and for internal operational readiness across program logistics, systems, data, finance administration and reporting.

The role leads the operational function to support service delivery and enable programs to scale safely and efficiently by standardising workflows, coordinating delivery logistics, maintaining operational systems and integrations, supporting data-driven decision making, strengthening data quality and reporting, and providing responsive customer support.

The Operations Lead works closely with Program Directors/Leads, training and implementation teams, marketing/communications, finance and IT to ensure a seamless experience across enquiry, registration, learning access, delivery, evaluation, certification, ongoing relationship management and technical innovation.

The operational remit spans programs including (but not limited to) Seasons for Growth, Stormbirds, Seasons for Healing, Sanctuary, Power to Kids, ReLATE and MHEALTH, and is designed to provide a consistent operational backbone across all current and emerging offerings. 

This is a Full Time, Fixed Term position until July 2027.

About you:

You are an experienced and proactive operations leader who thrives in a fast-paced, service-focused environment. You bring a strong track record of leading teams, setting clear priorities and fostering a culture of accountability, continuous improvement and values-aligned practice.

You are customer-focused and detail-oriented, ensuring consistent, high-quality experiences from enquiry through to completion across all channels. You understand the importance of clear communication, seamless onboarding, and timely follow-through in delivering exceptional service.

Most importantly, you are motivated by purpose-driven work and are committed to delivering high-quality services that make a meaningful impact.

What we offer at MacKillop:

• Salary - Dependent on qualifications & experience
• More money in your pocket – salary sacrifice up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Wellbeing that matters - Free, confidential support for mental, physical, financial and social wellbeing.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.
• First Nations career pathways – Warrungarli Strategy supporting recruitment, retention and professional development
• Community & connection – Opportunity to join Ngindaay Guumaldanha, our Aboriginal Staff Network

We value the unique knowledge, perspectives, and cultural contributions of First Nations peoples. Your experience and insights are important to us, and we strongly encourage Aboriginal and Torres Strait Islander candidates to apply. 

Key Selection Criteria:

·        Demonstrated time management skills with the ability to meet deadlines, targets and key deliverables.

·        A knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families.

·        Proficiency with a wide range of software packages including Microsoft 365 Enterprise and the ability to learn new technology quickly.

·        Well-developed interpersonal, communication and written skills, including writing reports and technical projects briefs, considering context, accuracy and attention to detail.

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page

For more information, please contact:

Christopher Higgins, on Christopher.Higgins@MacKillop.org.au

Our offer:

• Generous Salary Packaging - helps increase your take home pay
• Ongoing Career Development, Education and Training
• Employee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challenges
• Click HERE to find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.

You must have a:

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

Curious about the MacKillop vibe? Jump onto Instagram and follow @mackillopcareers for a fun, inside look at our team culture.