Residential House Supervisor

• Lead a double staffed home supporting young people with complex needs
• Balance frontline support with 3 dedicated admin days per fortnight
• Be part of a values led, trauma informed therapeutic care model

About the Role

As a House Supervisor in our Out of Home Residential Care program, you’ll lead a dedicated team in a residential setting that provides intensive, trauma-informed support to a young person with significant and complex needs.

You’ll play a key leadership role, guiding day-to-day practice, supporting staff on shift, and maintaining a safe, structured, and therapeutic environment. With 3 admin days per fortnight, you’ll also have the time and space to focus on planning, documentation, staff support, and coordination with internal and external stakeholders.

Working closely with Therapeutic Specialists, and Case Management teams, you’ll ensure that care aligns with the young person’s individual therapeutic needs, while building a strong and supportive team culture.

This is a Full Time permanent position located in Canberra ACT and reports to the Residential Care Coordinator.

Your Impact

• Lead a consistent, high-quality care environment in a double staffed home
• Provide on-shift leadership and direct support for Therapeutic Youth Workers
• Use dedicated admin time to ensure strong planning, reporting, and coordination
• Respond to high-risk situations with calm, confident leadership
• Support a safe, nurturing home where young people feel seen and supported
• Work collaboratively with clinical and care teams to achieve positive outcomes
• Champion a team culture of accountability, reflection, and growth

About You

You're an experienced practitioner and team leader with a calm and resilient presence. You thrive in structured, high needs environments and understand the importance of balancing hands on support with behind the scenes planning and coordination.

• Strong leadership experience in residential or intensive support settings
• Deep understanding of trauma, attachment, and therapeutic frameworks
• Ability to support staff and respond effectively in crisis or high-pressure situations
• Excellent organisational and communication skills
• Experience working with young people with complex behavioural need
• Commitment to reflective practice and staff development

Key Selection Criteria

• Demonstrated experience working with children or young people with complex trauma
• Experience leading or supervising teams in a care or support setting
• Knowledge of therapeutic models such as TCI, Sanctuary, attachment theory, or neurodevelopmental approaches
• Ability to coordinate staff schedules, ensure compliance, and manage house operations
• Proven ability to foster a positive, accountable, and learning-focused team culture

Please address the full selection criteria located in the position description.

What We Offer

• SCHADS Level 5 hourly rate: $51.00 – $53.31, based on qualifications and experience
• Salary packaging options to increase take-home pay by up to $18,550 annually
• Access to industry-specific training, including Therapeutic Crisis Intervention, Sanctuary, and Cultural Awareness
• Discounted gym and health program access for you and your family through Fitness Passport
• Free counselling, coaching, and wellbeing support through the Employee Assistance Program
• Regular supervision and guidance from experienced leaders
• Ongoing opportunities for professional development and career progression within a trauma-informed organisation

Requirements

• A Diploma or above in Community Services, Youth Work, or related field (or willingness to obtain)
• A current Driver's Licence
• Valid Working with Vulnerable People Check
• NDIS Worker Screening Check
• Clear Criminal History Check (covered by MacKillop)

Join a Values-Driven Team

MacKillop Family Services is committed to child safety, equity, and inclusion. We actively celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with a lived experience of out-of-home care.