Residential Care Coordinator - ACT

• Lead a dedicated team in trauma informed care
• Champion the Sanctuary Model across residential services
• Drive operation excellence and positive outcomes

About the Role:

As the Residential Care Coordinator, you will provide operational leadership across our Out of Home Care (OOHC) services in the ACT. You’ll ensure compliance with relevant legislation, standard, contractual requirements while embedding the Sanctuary Model and MacKillop’s values into everyday practice. This role involves overseeing the daily operations of residential homes, supporting House Supervisors and Therapeutic Youth Workers, and ensuring high quality therapeutic care for children and young people. You’ll also manage administrative systems, recruitment, rostering, and property maintenance, while liaising with key stakeholders to ensure the best practice outcomes.

About You:

You are a compassionate and experienced leader with a strong understanding of trauma informed care and child protection frameworks. You thrive in dynamic environments, are confident in managing teams, and have a passion for improving the lives of vulnerable children and young people. Your communication and conflict resolution skills are exceptional, and you’re committed to continuous improvement and professional development.

This is Full Time opportunity based in Belconnen, ACT within our ACT Out of Home Care program. This role reports to the ACT Regional Manager.

What You will Do:

• Lead and support residential care teams to deliver trauma informed therapeutic services for children and young people.
• Oversee daily operations of residential homes, including rostering, supervision and property maintenance.
• Ensure compliance with OOHC standards, ACT legislation, and CYF contractual requirements.
• Collaborate with internal and external stakeholders to support case planning, program development, and continuous improvement.

Key Selection Criteria:

• Tertiary qualifications in Social Work, Psychology, Youth Work, or a related human services field are essential.
• Demonstrated experience in leading and supervising teams in a residential or child protection setting, with the ability to support staff development and performance.
• Strong understanding of trauma-informed care models, including the Sanctuary Model, and the ability to implement therapeutic strategies in residential settings.
• Proven ability to manage administrative systems (e.g., rostering, time and attendance, budgeting), and ensure compliance with relevant legislation, standards, and contractual obligations.

 Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.

For more information, please contact: Ally Jones at Alexandra.jones@mackillop.org.au

What We Offer:

• SCHADS Level 7 hourly rate: $60.27 – $62.79, based on qualifications and experience
• Salary packaging options to increase take-home pay by up to $18,550 annually
• Access to industry-specific training, including Therapeutic Crisis Intervention, Sanctuary, and Cultural Awareness    
• Free counselling, coaching, and wellbeing support through the Employee Assistance Program
• Regular supervision and guidance from experienced leaders
• MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.  

You must have a:

• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles).

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.