Assistant House Supervisor

• Support daily routines to ensure a safe, stable home for young people
• Respond calmly to crises and assist in conflict resolution
• Mentor staff and model positive behaviour for residents

About the Role

As an Assistant House Supervisor, you’ll play a key role in creating a safe, stable, and therapeutic home environment for young people who have experienced significant trauma. You’ll support the daily operations of the house and work closely with an experienced team including the House Supervisor, Case Worker, Therapeutic Specialist, and others to ensure the highest standard of care.

You’ll be part of a trauma-informed, client-focused environment that prioritises safety, respect, healing, and opportunity – using the Sanctuary model to guide practice.

There are multiple Permanent Full Time opportunities based in Canberra within our Residential Care Program. The position reports to the House Supervisor.

 Key Responsibilities

• Support the House Supervisor in managing daily house operations and upholding safety standards
• Supervise youth workers and foster a cohesive, therapeutic care team
• Implement trauma-informed strategies to support emotional and behavioural development
• Ensure child safety and compliance with statutory requirements
• Create an environment that celebrates cultural diversity, including Aboriginal and Torres Strait Islander cultures
• Manage household finances and material needs
• Lead by example to create a nurturing, home-like environment

What You’ll Bring

• A Diploma in Youth Work, Community Services, or a related field (or willingness to obtain for Aboriginal applicants)
• Significant experience in youth services, residential care, or supported accommodation
• Strong leadership, supervision, and team development skills
• Demonstrated ability to engage and support young people with complex needs
• Excellent conflict resolution, communication, and interpersonal skills
• A sound understanding of WHS principles and child protection requirements
• Commitment to cultural safety and inclusive practices
• Availability to work a variety of shifts including afternoons and weekends.

Please submit your CV and a 1-page pitch via livehire, outlining how your skills and experience align with the requirements of this role. Tell us why you’re the perfect fit and how you’ll contribute to creating brighter futures for young people.

Note: only successful candidates will be contacted for interview.

For more information, please contact:

Alexandra Jones at Alexandra.jones@mackillop.org.au

Our offer

• Hourly Rate as outlined in the SCHADS Award Level 4, dependent on qualification and experience. 
• Salary packaging – we can help you to maximize your salary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Paid Training that is industry specific including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training.
• Fitness Passport - which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program- Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.

You must have a:

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.