Receptionist

Part-Time | 75 Hours per Fortnight

Cheltenham Manor – Proudly a part of MACG

Location: Cheltenham Manor Aged Care -– Proudly a part of MACG

Cheltenham Manor is seeking a warm, professional, and organised Receptionist with strong administrative skills to join our dedicated team. As the first point of contact for residents, families, visitors, and staff, the Receptionist plays a central role in creating a welcoming and supportive environment. This role supports the smooth daily operations of the Home and contributes to a positive customer experience through exceptional service and efficient administrative support.

About the Role

In this important frontline position, you will:

• Provide a high standard of customer service to residents, families, visitors, and staff.
• Coordinate visitor entry and ensure compliance with all entry requirements.
• Manage incoming phone calls, messages, and communication flow across the Home.
• Deliver strong administrative support including mail distribution, data entry, record keeping, hairdressing bookings, and preparation of tour packs.
• Assist with resident admissions, discharges, and orientation.
• Conduct routine checks of communal areas and escalate issues as required.
• Manage stock levels, staff swipe card coding, deliveries, and archiving processes.
• Support the Home Manager and Administration Team with administrative tasks and continuous improvement initiatives.

Key Responsibilities

• Greeting visitors and managing sign-in processes.
• Handling incoming calls and escalating matters appropriately.
• Maintaining the presentation of communal areas.
• Preparing BRADMAS sheets, wheelchair/walker tags, and tour packs.
• Coding staff swipe cards and maintaining accurate records.
• Receiving, recording, and distributing deliveries.
• Managing stationery and resource stock levels.
• Coordinating daily resident mail distribution.
• Managing Private Dining Room bookings and payments.
• Assisting Kitchen, Laundry, and Care teams with printing and administrative requests.
• Managing hairdressing bookings and supporting medication chart preparation.
• Delivering donated flowers weekly.
• Supporting meetings, including drafting minutes.
• Performing data entry, invoicing, and maintaining the archive register.

Key Selection Criteria

To be successful in this role, you will have:

• 1–2 years’ experience in a similar reception or administrative position.
• Strong administrative and organisational skills, with the ability to manage multiple priorities.
• Ability to work both independently and collaboratively within a team.
• Clear and professional communication skills, both verbal and written.
• Strong customer service and relationship-building abilities.
• High attention to detail and a proactive, solution-focused approach.

Why Join Cheltenham Manor – Proudly a part of MACG?

• Supportive and friendly team environment.
• Opportunity to make a meaningful difference in residents’ lives.
• Ongoing training and development opportunities.
• A rewarding role where every day brings purpose and variety.
• Be part of MACG—a community-focused organisation committed to high-quality care.

How to Apply

If you are warm, professional, and confident in your administrative abilities, we would love to hear from you. Please submit your resume via Seek outlining your suitability for the role.