Receptionist - Cheltenham Manor

Receptionist – Cheltenham Manor (Part-Time)

This is a fabulous opportunity to join the team at Medical & Aged Care Group, where we are leading the industry in raising the quality of living for elderly residents in care.

We are currently looking for a reliable, people-focused Receptionist to join our friendly team at Cheltenham Manor on a permanent part-time basis, working Monday to Thursday.

If this sounds like you, Cheltenham Manor is looking for someone who takes pride in being the first point of contact for residents, families, visitors, and staff, brings a natural warmth to everything they do, and wants a consistent part time schedule with real purpose.

MACG employees benefit from:

• Competitive Pay!
• Confidential EAP support
• Onsite parking
• Clear consistent shifts so you can have your work life balance
• Education, training, and career opportunities
• Joining an organisation with a strong focus on family values and social/community projects
• Collaborative, friendly multicultural work teams
• Reward & Recognition program
• We support your wellbeing so you can better support our residents' wellbeing journey. We are devoted to creating a warm and friendly environment; staff and residents alike share a strong sense of family.

What does your new role look like?

• Greet and sign in residents, families, and visitors, ensuring a welcoming experience from the moment they arrive
• Answer and direct incoming calls promptly and professionally
• Support resident admissions, discharges, and orientations
• Coordinate bookings including hairdressing and the Private Dining Room
• Handle incoming mail, deliveries, and general correspondence
• Provide administrative support — data entry, invoicing, archiving, preparing tour packs, and assisting the Home Manager as required
• Liaise with Kitchen, Laundry, and Care teams on day to day administrative requests
• Carry out small tasks that make a real difference to residents, such as weekly flower distribution

To be considered for this role, here's what we're looking for:

You will align to our Family Values and be honest and caring. You will bring a warm, professional manner with people from all walks of life.

Experience and Qualifications:

• 1–2 years' experience in reception or administration
• Strong attention to detail and the ability to manage competing priorities
• Clear communication skills, both written and verbal
• The ability to work independently, particularly across weekend shifts
• Experience in aged care is welcome but not essential
• Current police check (required)
• Working rights (required)

At MACG we are proud of our culture; we are an embracing and supportive team, we welcome resident preferences and choice, we connect to engage our community of residents, families, and care staff.

Our Values

Unified by our commitment to providing superior care, our values see our diverse team collaborate to deliver on our promise to our residents:

• Compassion: generous spirit, welcoming hospitality, connect.
• Integrity: honest, trustworthy and ethical in all that we do.
• Dignity: true worth of every individual.
• Diversity: value uniqueness of each person.
• Accountable: we are accountable for all actions and outcomes to residents, their carers, families, and those who fund, govern and support us.
• Family: it is in how we think, behave and talk. It is reflected in the environments and experiences we create.
• Respect: we promote care, compassion and consideration with residents, their carers, families and each other.

If you are a warm, organised professional who takes pride in delivering a great first impression, we'd love to hear from you. APPLY TODAY!

Please note: This role will remain open for applications throughout the recruitment process. Due to the high volume of applications we typically receive, we will only be able to contact candidates who progress to the next stage.