Admissions Coordinator

Location: Chadstone & All MACG Residential Aged Care Homes

Status: Full-Time position

About MACG

Medical and Aged Care Group (MACG) is a growing provider of residential aged care services committed to delivering high-quality, person-centred care. Our focus on innovation, compliance and resident experience sets us apart in the sector.

If you’re someone who combines heart, organisation and people skills, this role is for you. As an Admissions Coordinator at Medical and Aged Care Group, you will be the friendly voice and trusted guide helping families navigate the journey into aged care - making a real difference during one of life’s most important decisions.

About the Role

We are seeking an experienced Admissions Coordinator to manage the end-to-end admissions process across our portfolio of homes.

You will act as a key point of contact for residents, families, hospitals, and referral partners, providing guidance, support, and a compassionate experience throughout the admissions journey.

This role requires strong knowledge of aged care funding models, legislation, and regulatory requirements, including RAD/DAP arrangements, AN-ACC classifications, understanding of HELF requirements and compliance with the Aged Care Quality Standards.

You will work closely with Home Managers, Clinical teams, Finance, and Administration to ensure admissions are efficient, compliant, and aligned with occupancy targets.

Key responsibilities include:

• Manage the end-to-end admissions process for prospective residents
• Support families through decision-making and funding arrangements
• Build strong relationships with hospitals, placement agencies, and community partners
• Conduct facility tours and provide information on services and accommodation options
• Work collaboratively with Home Managers and internal teams
• Maintain accurate records and track admissions activity
• Support occupancy targets across the portfolio

About You

We are looking for someone who:

• Has experience in aged care admissions, healthcare administration, or a similar client-facing role
• Demonstrates strong communication, relationship-building, and empathy skills
• Has a compassionate, customer-focused approach and can manage sensitive conversations
• Is highly organised and able to manage multiple priorities
• Works independently while collaborating across teams
• Has a willingness to learn and contribute to continuous improvement and innovation in admissions practices
• Knowledge of aged care funding, AN-ACC, understanding of HELF requirements and the residential Aged Care Quality Standards (highly desirable).

Why Join MACG

By joining MACG, you will benefit from:

• Opportunity to work with a well-established and experienced admissions team, leading best-practice, innovative admissions processes
• Supportive and collaborative team environment that encourages idea sharing and professional growth
• Competitive salary package recognising your expertise and contribution
• Professional development opportunities, including training in funding models, regulatory standards, and customer experience practices
• The chance to make a meaningful difference in the lives of residents and families
• Exposure to innovative admissions practices and technology, including data-driven occupancy management and AN-ACC funded care planning
• Work within a forward-thinking organisation committed to enhancing resident experience through continuous improvement, research, and innovation

Apply TODAY to join the MACG Admissions Team.

Recruitment for this role has commenced, applications will be reviewed and interviews progressed during this campaign.